Food Service Attendant

John Curtin Aged Care; Creswick; On-site; AUD 45,000 - 55,000; Full time

Job summary

John Curtin Aged Care in Creswick, VIC is seeking a dedicated Food Services Assistant to join our compassionate team. You will support safe, timely meal and refreshment services, working closely with Chefs and care staff to create a welcoming dining experience for residents.

The role emphasizes dignity, respect, and person-centred service, with duties spanning tray delivery, dishwashing, cleaning, and maintaining food service areas in a busy aged care setting.

Qualifications

• Experience in food service or hospitality.
• Knowledge of safe food handling and infection prevention.
• Attention to detail and ability to follow dietary requirements.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Police Check and NDIS Check are required.

Responsibilities

• Serve breakfast, lunch and dinner to residents according to service schedules.
• Deliver meal trays to residents' rooms, ensuring correct meals.
• Provide morning and afternoon tea service.
• Assist residents during meals with dignity and respect.
• Clean and sanitise dining areas and food service equipment.
• Follow food safety, hand hygiene and infection control requirements.
• Collaborate with Chefs and Care Team to support meal service.

Skills

Food service experience

Attention to detail

Communication skills

Teamwork

Customer service

Safety awareness

Job description

John Curtin Aged Care is a community-focused, not-for-profit aged care facility committed to delivering compassionate, person-centred care in a warm and supportive environment.

Located in the heart of Creswick, our 65-bed facility includes our Peacock Wing, a specialised 18-bed Memory Care Unit, where we support residents living with dementia with dignity, respect, and understanding.

What we are looking for

We are seeking a reliable, caring and service-focusedFood Services Assistantto join our dedicated food services team.

Working closely with our Chefs, and care team, you will play an important role in ensuring residents receive safe, timely and respectful meal and refreshment services in a clean, welcoming and person-centred environment.

If you enjoy working with people, take pride in delivering quality service and have a strong eye for detail, we would love to hear from you.

About the Role

The Food Services Assistant is responsible for supporting the delivery of safe, timely and efficient meal and refreshment services to residents across all meal periods.

This hands-on role includes table service, tray delivery, morning and afternoon tea service, dishwashing, cleaning and maintaining food service areas, and following food safety and infection prevention and control requirements.

You will help create a positive dining experience for our residents by ensuring meals are delivered accurately and respectfully, while supporting their individual needs, dignity and comfort.

Key Responsibilities:

• Serve breakfast, lunch and dinner to residents in accordance with service schedules
• Deliver meal trays to residents' rooms as required, ensuring the correct meal is provided to the correct resident
• Provide morning and afternoon tea service, including preparation and distribution of refreshments
• Assist residents during meals within the scope of the role, maintaining dignity and respect
• Collect used trays, crockery and cutlery following meal service

Cleaning, Dishwashing & Food Service

• Operate commercial dishwashing equipment and complete dishwashing duties
• Clean and sanitise dining areas, kitchen surfaces and food service equipment
• Maintain food service trolleys, tea rooms and service areas to a high standard
• Remove rubbish and recycling in accordance with infection prevention and waste management requirements

Food Safety & Infection Prevention

• Follow food safety, hand hygiene, PPE and infection prevention and control requirements
• Maintain high standards of cleanliness and hygiene across food service areas
• Identify and promptly report hygiene, infection control or equipment concerns to the Chef Manager

Team & Operational Support

• Work collaboratively with Chefs, Cooks and other Food Services Assistants to ensure smooth meal service operations
• Assist with basic food service tasks as directed
• Provide limited meal preparation or service support in the absence of a Cook or Chef, strictly within training, competency and direction
• Participate in training, audits, inspections and continuous improvement activities as required

Resident Experience

• Interact professionally, respectfully and positively with residents, families and staff
• Respond appropriately to resident requests during meal and refreshment services
• Contribute to a welcoming, inclusive and person-centred dining environment

About You

To be successful in this role, you will have:

• Experience in food service, hospitality, cleaning or a similar environment
• Knowledge of safe food handling, hygiene and infection prevention practices
• Strong attention to detail, particularly when handling meals and dietary requirements
• Excellent communication and customer service skills
• A respectful and caring approach when working with older people and vulnerable individuals
• Ability to work effectively both independently and as part of a team
• Strong organisational and time management skills
• Reliability, accountability and a positive approach to change
• Ability to work calmly and effectively in a busy environment
• Police Check
• Current NDIS Check (mandatory)
• Current First Aid and CPR certification (desirable)
• Current influenza and COVID-19 vaccinations (mandatory)
• Experience in residential aged care, healthcare or a similar environment is highly desirable.
• Certificate III in Hospitality or Individual Support, infection prevention/hygiene training, and manual handling training are also desirable.