Receptionist Night Shift & Weekends Casual

Greenbank Rsl Services Club Inc; Hillcrest; On-site; AUD 45,000 - 65,000; Full time

Job summary

Greenbank Services Club is seeking a front-of-house team member to enhance member relationships and deliver high‑quality service at our Hillcrest venue. You will manage cash handling, respond to inquiries, and support a dynamic entertainment and hospitality environment.

Ideal candidates will hold RSA and RSG certificates, have strong communication skills, and be comfortable with compliance requirements under liquor and gaming regulations. Working rights in Australia are necessary.

Qualifications

• Front-of-house hospitality experience preferred.
• RSA and RSG certificates are required.
• Ability to handle cash and meet financial targets.
• Strong communication with a diverse membership demographic.
• Knowledge of liquor and gaming regulations and compliance.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor and gaming regulations.
• Maximise patron satisfaction by driving service standards.
• Answer phone calls and direct inquiries to the correct contact.
• Make microphone announcements and manage in‑venue communications.
• Answer enquiries from members and guests.

Skills

Customer service

Cash handling

Communication

Time management

Education

Responsible Service of Alcohol certificate

Responsible Service of Gaming certificate

Working rights in Australia

Job description

Be Part of Something Bigger at Greenbank Services Club!

Join the passionate team behind Your Greenbank-a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that's as dynamic as you are!

Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!

About The Role …

As a part of the Reception team, you will be responsible for:

• Maintaining and developing relationships with members
• Ensuring compliance with liquor & gaming regulations
• Maximising the patron satisfaction levels by driving service standards
• Answering phone calls and directing them to correct contact or answering enquiries
• Microphone announcements
• Answering all enquiries from members

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

To be successful in this role you would need to possess the following:

Essential Skills & Competencies

• Have an extensive knowledge of club activities
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Requirements And Qualifications

• Responsible Service of Alcohol certificate
• Responsible Service of Gaming certificate
• Experience in conflict resolution and employee engagement
• Working rights in Australia

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!