Food & Beverage Supervisor - TWPZ

Taronga Zoo; Dubbo; Vor Ort; AUD 52.000 - 63.000; Teilzeit

Benefits dieser Stelle

Complimentary passes

Discounted accommodation

Discounted F&B

Fitness Passport

Team events

Zusammenfassung

Taronga Zoo (Dubbo site) is seeking experienced Food & Beverage Supervisors to run front-of-house operations across multiple outlets. You will ensure high service standards, coach staff, and manage rosters during shifts, with strong emphasis on safety and guest experience.

Role covers Cafe Wild, Waterhole Cafe, Events, Zoofari and Serengeti Resort operations. RSA, First Aid, and a valid NSW drivers license are preferred, with opportunities for career growth and employee benefits.

Qualifikationen

• Delivery of high standard customer service in a fast-paced environment.
• Knowledge of food safety practices and safe work methods.
• Ability to supervise staff and manage rosters across shifts.

Aufgaben

• Oversee day-to-day front-of-house operations for Food & Beverage outlets.
• Train and supervise staff; coordinate shifts and coverage.
• Perform service duties per operational requirements and maintain service standards.
• Deliver exceptional customer service and lead by example.
• Ensure safety, hygiene and presentation standards are met.

Kenntnisse

Customer service

Safety awareness

Food & beverage service

Staff supervision

Roster management

Interpersonal communication

Ausbildung

NSW Driver's License

RSA certification

Senior First Aid

Working with Children Check

Jobbeschreibung

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

• Varied role across cafés, events, Zoofari and the new Serengeti Resort
• Supervisory role with leadership and development opportunities
• Part-time positions available - 0.5 FTE
  TCSA Retails & Restaurant Employees Award, Duty Officer, annual base salary $57,537 + plus leave loading & penalties where applicable
• Casual positions available
  TCSA Retails & Restaurant Employees Award, Duty Officer, hourly rate $37.72 (includes hourly base rate $29.01 + plus leave loading & penalties where applicable)

Taronga Zoo Dubbo

is looking for experienced and motivated Food & Beverage Supervisors to join our Food, Beverage & Events team across multiple departments including Cafe Wild, Waterhole Cafe, Events, Zoofari and the new Serengeti Resort!

About the Role…

Responsible for the day-to-day operations of the front-of-house Food & Beverage outlets at Taronga Western Plains Zoo, providing and maintaining high-quality customer service standards.

• Deliver the day-to-day operational customer service components of TWPZ's commercial operations.
• Assist in coordination, training and supervision of staff.
• Undertake food and beverage service duties in accordance with operational requirements
• Provide excellent customer service to visitors at all times and lead by example
• Manage the daily roster and staffing requirements during assigned shifts, including responding to staff absences, sick calls, and arranging appropriate coverage to maintain operational requirements.
• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You…

Key knowledge and experience

• Demonstrated commitment to delivering high standards of customer service in a customer-focused environment.
• Knowledge of safe work practices, including manual handling principles and food safety practices.
• Ability to identify and respond appropriately to safety, hygiene, and presentation issues.
• Effective interpersonal and communication skills, with the ability to engage positively with a diverse range of guests, visitors and colleagues.
• Demonstrated ability to work independently and collaboratively while managing competing priorities in a fast-paced hospitality environment
• Hold a current NSW Drivers License or ability to have existing license formally recognised
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification (at own expense).
• Obtain and maintain a current paid NSW Working with Children Check (at own expense).

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Sunday 22 November 2026

We offer:

When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you'll never stop growing at Taronga.