Food & Beverage Supervisor - Twpz

Taronga; Dubbo; On-site; AUD 52,000 - 63,000; Full time

Benefits offered by this job

Complimentary zoo passes for family &/

Discounts on Taronga accommodation

Discounts on food & beverage

Discounted Fitness Passport

Social team culture

Job summary

Taronga Zoo Dubbo is seeking experienced Food & Beverage Supervisors to join the Food, Beverage & Events team across Café Wild, Waterhole Cafe, Events, Zoofari and the Serengeti Resort.

You will oversee day-to-day front-of-house operations, ensuring high-quality customer service and leading a team across multiple outlets. The role emphasizes safety, staff development and delivering memorable guest experiences.

Qualifications

• Demonstrated commitment to delivering high standards of customer service in a front-facing hospitality setting.
• Knowledge of safe work practices including manual handling and food safety.
• RSA certification or ability to obtain certification.
• Current Senior First Aid certification or willingness to obtain.
• Ability to manage competing priorities in a busy hospitality environment.

Responsibilities

• Deliver the day-to-day operational customer service components of Taronga Western Plains Zoo's commercial operations.
• Assist in coordination, training and supervision of staff.
• Undertake food and beverage service duties in line with operational requirements.
• Provide excellent customer service to visitors and lead by example.
• Manage the daily roster and staffing requirements during shifts and cover when needed.
• Comply with Taronga's Customer Service Charter and sustainability targets.

Skills

Customer service

Food safety

RSA certification

Manual handling

Staff supervision

Roster management

Interpersonal communication

Job description

• Varied role across cafés, events, Zoofari and the new Serengeti Resort
• Supervisory role with leadership and development opportunities
  
• Part-time positions available - 0.5 FTE
  TCSA Retails & Restaurant Employees Award, Duty Officer, annual base salary $57,537 + plus leave loading & penalties where applicable
  
• Casual positions available
  TCSA Retails & Restaurant Employees Award, Duty Officer, hourly rate $37.72 (includes hourly base rate $29.01 + plus leave loading & penalties where applicable)

Taronga Zoo Dubbo is looking for experienced and motivated Food & Beverage Supervisors to join our Food, Beverage & Events team across multiple departments including Cafe Wild, Waterhole Cafe, Events, Zoofari and the new Serengeti Resort!

About the Role

Responsible for the day-to-day operations of the front of house Food & Beverage outlets at Taronga Western Plains Zoo, providing and maintaining high-quality customer service standards.

Key Accountabilities

• Deliver the day-to-day operational customer service components of TWPZ's commercial operations.
• Assist in coordination, training and supervision of staff.
• Undertake food and beverage service duties in accordance with operational requirements
• Provide excellent customer service to visitors at all times and lead by example
• Manage the daily roster and staffing requirements during assigned shifts, including responding to staff absences, sick calls, and arranging appropriate coverage to maintain operational requirements.
• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You

We are looking for candidates that have:

Key knowledge and experience

• Demonstrated commitment to delivering high standards of customer service in a customer-focused environment.
• Knowledge of safe work practices, including manual handling principles and food safety practices.
• Ability to identify and respond appropriately to safety, hygiene, and presentation issues.
• Effective interpersonal and communication skills, with the ability to engage positively with a diverse range of guests, visitors and colleagues.
• Demonstrated ability to work independently and collaboratively while managing competing priorities in a fast-paced hospitality environment

Essential requirements

• Hold a current NSW Drivers License or ability to have existing license formally recognised
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification (at own expense).
• Obtain and maintain a current paid NSW Working with Children Check (at own expense).

Benefits

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Sunday 22 November 2026