Food & Beverage Supervisor

Daydream Island Resort; Whitsunday Regional; Presencial; AUD 34 000 - 48 000; Tempo parcial

Resumo da oferta

Daydream Island Resort is seeking an energetic and service-focused Food & Beverage Supervisor to join the Graze Interactive Dining team on a part-time basis. This role supports day-to-day operations, ensures guest experiences meet service standards, and leads the F&B team during assigned shifts.

Ideal candidates will have supervisory experience in a hospitality setting, strong knowledge of service standards, and RSA certification or the ability to obtain it before start.

Qualificações

• Previous supervisory experience in a food and beverage, restaurant, hotel or resort environment.
• Strong knowledge of restaurant service standards and food safety requirements.
• Current RSA certification (or ability to obtain prior to start).
• Demonstrated ability to lead, motivate and support a diverse team in a fast-paced dining environment.
• Excellent customer service skills with a passion for memorable guest dining experiences.

Responsabilidades

• Supervise and coordinate daily food and beverage service operations within Graze Interactive Dining.
• Lead, support and motivate team members to deliver high standards of guest service.
• Allocate duties, manage shift briefings and ensure staff are prepared for service.
• Provide hands-on assistance across restaurant, bar and buffet service areas as required.
• Welcome guests and respond to enquiries while resolving concerns promptly.
• Monitor service quality, guest satisfaction, cleanliness and presentation across shifts.
• Maintain knowledge of menus, beverages, allergies and promotions.
• Support upselling opportunities and accurate POS procedures.
• Assist with opening and closing duties including cash handling and stock checks.
• Monitor stock levels and communicate replenishment needs to management.
• Ensure compliance with food safety, alcohol service, WHS and resort policies.
• Address operational issues and escalate significant matters to the manager.
• Assist with training and development of staff.
• Collaborate with kitchen, front office and other departments for seamless guest experiences.

Conhecimentos

Supervisory experience

Guest service excellence

RSA certification

Leadership

Communication

Staff training

Service standards

Restaurant service

Ferramentas

POS systems

Descrição da oferta de emprego

Daydream Island Resort – Daydream Island QLD

3d ago , from Daydream Island Resort and Spa

Join Daydream Island Resort as a Food & Beverage Supervisor and help create memorable dining experiences in the heart of the Whitsundays. You will lead by example, inspire a passionate team and ensure every guest receives warm, attentive service. This is an exciting part-time opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys bringing energy, creativity and exceptional service to every shift. If you are ready to combine your leadership skills with island life, we would love to welcome you to our team.

Job Description

Daydream Island Resort is seeking an energetic and service-focused Food & Beverage Supervisor to join the Graze Interactive Dining team on a part-time basis. This role is responsible for supporting the day-to-day operation of the venue, ensuring exceptional guest experiences, maintaining service standards and leading the food and beverage team during allocated shifts.

Working in a fast-paced resort environment, the Food & Beverage Supervisor will lead by example, coordinate floor operations and ensure guests receive friendly, efficient and memorable service. The successful candidate will have a genuine passion for hospitality, strong leadership skills and the ability to remain calm and organised during busy service periods.

Key responsibilities include:

• Supervise and coordinate daily food and beverage service operations within Graze Interactive Dining.
• Lead, support and motivate team members to deliver consistently high standards of guest service.
• Allocate duties, manage shift briefings and ensure staff are well presented, informed and prepared for service.
• Provide hands-on assistance across restaurant, bar and buffet service areas as required.
• Welcome guests, respond to enquiries and resolve service concerns professionally and promptly.
• Monitor service quality, guest satisfaction, cleanliness and presentation throughout each shift.
• Ensure all food and beverage offerings are displayed, replenished and served in accordance with venue standards.
• Maintain a thorough knowledge of menus, beverage selections, dietary requirements, allergens and promotional offerings.
• Support team members with upselling opportunities and accurate point-of-sale procedures.
• Assist with opening and closing duties, including cash handling, reconciliation, stock checks and security procedures.
• Monitor stock levels, minimise wastage and communicate ordering or replenishment requirements to management.
• Ensure compliance with food safety, hygiene, responsible service of alcohol, workplace health and safety and resort policies.
• Address operational issues as they arise and elevate significant matters to the relevant manager.
• Assist with training, coaching and development of new and existing food and beverage team members.
• Work collaboratively with kitchen, front office and other resort departments to ensure seamless guest experiences.
• Maintain a clean, safe and organised work environment at all times.

This role requires availability to work a flexible roster, including weekends, public holidays and evening shifts, in line with operational requirements.

Desired Skills and Experience

• Previous supervisory experience in a food and beverage, restaurant, hotel or resort environment.
• Strong knowledge of restaurant service standards, food safety requirements and responsible service of alcohol practices.
• Current Responsible Service of Alcohol (RSA) certification, or the ability to obtain one prior to commencement.
• Demonstrated ability to lead, motivate and support a diverse team in a fast-paced dining environment.
• Excellent customer service skills, with a genuine passion for creating memorable guest dining experiences.
• Experience coordinating daily service operations, including staff allocation, shift briefings, reservations and service flow.
• Ability to handle guest enquiries, feedback and concerns professionally, efficiently and with discretion.
• Sound understanding of point-of-sale systems, cash handling procedures and basic stock control.
• Strong communication and interpersonal skills, with the ability to work collaboratively across resort departments.
• Excellent organisational skills, attention to detail and the ability to prioritise tasks during busy service periods.
• Flexibility to work a part-time roster, including weekends, public holidays and evenings as required.
• Ability to maintain high standards of personal presentation, cleanliness and workplace safety at all times.