Food & Beverage Supervisor

Oaks Hotels, Resorts & Suites; Port Douglas; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness

Job summary

Oaks Port Douglas Resort, part of Oaks Hotels, Resorts & Suites, is seeking an enthusiastic and service-driven Food & Beverage Supervisor to lead daily restaurant and events operations at Oaks Port Douglas Resort. This full-time role will oversee dinner service, conferences, weddings, and special events, while developing a high-performing team to deliver exceptional guest experiences.

The role requires hands-on leadership, flexibility to work evenings, weekends and public holidays, and

Qualifications

• Experience in a Food & Beverage supervisor or similar leadership role.
• Demonstrated ability to lead and develop hospitality teams.
• Strong guest service, communication, and problem-solving skills.
• RSA certification is required.

Responsibilities

• Lead and support the Food & Beverage team for restaurant and event operations.
• Supervise dinner service and assist conferences, functions, weddings, and events.
• Ensure exceptional guest experiences and service standards.
• Train, mentor, and onboard team members.
• Manage rostering, labour, and shift coordination.
• Monitor stock levels and assist with inventory control.
• Maintain compliance with safety and food hygiene standards.

Skills

F&B supervision

Team leadership

Customer service

RSA certified

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Port Douglas Resort are looking for an enthusiastic and service-driven Food & Beverage Supervisor to join our team on a full-time basis.

This is a hands-on operational leadership role supporting the daily success of Oak & Vine Restaurant and the resort's conference and events operation.

The successful candidate will play a key role in overseeing dinner service, functions, conferences, weddings, and special events while leading and developing a high-performing team to deliver exceptional guest experiences.

Key Responsibilities Include

• Lead and support the Food & Beverage team to deliver professional, efficient, and high-quality service across restaurant and event operations.
• Supervise daily dinner service and assist in the successful execution of conferences, functions, weddings, and special events.
• Ensure exceptional guest experiences through active engagement, prompt resolution of concerns, and attention to service standards.
• Train, mentor, and develop team members, including onboarding new employees and coaching service techniques.
• Maintain brand standards and ensure consistent service delivery across all food and beverage operations.
• Support service during peak periods through a hands‑on leadership approach and strong floor presence.
• Assist with rostering, labour management, shift coordination, and workflow planning to optimise operational efficiency.
• Monitor stock levels and support inventory control processes to minimise wastage and maintain service requirements.
• Ensure compliance with RSA, food safety, hygiene, and workplace health and safety standards.
• Work closely with management to drive operational improvements and achieve business objectives.

Shift Details (subject To Change)

• Rotating roster across Monday through Sunday
• Conference, function, wedding, and special event coverage as required
• Evening, weekend, and public holiday work required in line with business demands

Qualifications

Successful candidates will have:

• Previous experience in a Food & Beverage Supervisor or similar leadership role within a restaurant, hotel, resort, or events environment.
• Demonstrated experience leading, coaching, and developing hospitality teams.
• Strong operational knowledge of restaurant service, conferences, functions, weddings, and events.
• Current RSA (Responsible Service of Alcohol) certification.
• Exceptional customer service skills with the ability to build positive guest relationships.
• Strong organisational, communication, and problem‑solving skills.
• A proactive, hands‑on leadership style with the ability to remain calm under pressure.
• Professional presentation and a commitment to maintaining high service standards.
• Flexibility to work evenings, weekends, and public holidays as required.

Additional Information

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.