Food & Beverage Duty Manager (Full Time)

IHG; Perth; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals on shift

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness days

Discounted carparking

Staff discounts across IHG

Career development programs

Resumo da oferta

InterContinental Perth City Centre is seeking a Food & Beverage Duty Manager to lead daily on-floor operations across Breakfast, Gallery Meeting Suites, and Ascua. Reporting to the F&B Manager, you will drive guest satisfaction, staff engagement, and revenue while upholding standards, safety, and compliance.

Ideal candidates bring at least 1 year of team leadership in busy hospitality settings, strong customer service, and the ability to manage multiple priorities across seven days.

Qualificações

• Minimum 1 year of team leadership experience in a busy, modern restaurant or bar.

Responsabilidades

• Lead day-to-day on-floor operations for Breakfast, Gallery Meeting Suites, and Ascua venues across the hotel.
• Report to the Food and Beverage Manager and drive guest satisfaction, colleague engagement, and revenue goals.
• Ensure venue standards, safety and compliance are met across allocated venues.
• Coach and develop team members, empowering a high-performance work environment.
• Resolve guest issues promptly with professional, brand-aligned service.
• Engage with guests and colleagues to foster a positive working atmosphere and brand experience.

Conhecimentos

Team leadership

Customer service

Multi-tasking

Communication

Beverage knowledge

Team collaboration

Availability to work 7 days

Right to work in Australia

Descrição da oferta de emprego

At InterContinental Perth City Centre we are here to Inspire Incredible by making our valued guests enjoy the finer things in life and discover experiences that cannot be had anywhere else.

Your day to day

We are seeking a Food & Beverage Duty Manager to join the team as the day to day operational leader on the floor for the following areas across the hotel:

• Breakfast

• Gallery Meeting Suites - https://www.ihg.com/intercontinental/hotels/us/en/perth/perha/hoteldetail/meetings-events

• Ascua - https://www.ascua.com.au/

Reporting to the Food and Beverage Manager, your leadership will focus on delivering a strong guest satisfaction & colleague engagement alongside departmental revenue and profit goals using a combination of existing and newly introduced initiatives. In addition, you will take charge of venue standards, safety and compliance requirements ensuring those standards are met.

What we need from you

You will be an experienced leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you. Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for these allocated venues.

The ideal candidate will... minimum 1 years team leadership experience in a busy and modern restaurant or bar.

• Exceptional customer service skills and have a high ability to interact with guests & colleagues.

• Demonstrated capability to lead a team and drive their engagement to create a working environment that colleagues love.

• Multi-tasking – the job is varied so the ability to manage multiple high priorities and deadlines will ensure your success.

• Communication skills – guest & colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and resolve issues in a timely & professional way. Ability to manage relationships with guests, colleagues, third parties using an approach that best reflects the hotel and brand philosophy.

• Drive results and standards - through your drive to sell, ability to implement activations in the venue, and embed standards.

• Passion & drive to delivering excellent customer service & memorable guest experiences.

• Have strong beverage knowledge of wines, beers and spirits.

• Be able to work well in a team environment and support the wider hotel team success.

• Have the legal right to work in Australia without limitation or restrictions (or need for sponsorship within the next 2 years).

• Have full availability to work across 7 days per week, including weekends, mornings, evenings and public holidays.

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free meals on shift

• Laundered uniform supplied

• Paid birthday leave - hip hip hooray!

• Paid parental leave

• Proactive paid wellness and mental health days

• Discounted CBD carparking

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.