In-Room Dining Attendant

The Ville; Townsville City; In loco; AUD 34.000 - 48.000; Part-time

Vantaggi offerti da questo lavoro

Uniforms supplied and laundered

Staff discounts across Morris Group

Descrizione del lavoro

The Ville in Townsville, tropical North Queensland, is seeking an enthusiastic In-Room Dining Attendant to join our Food & Beverage team, delivering personalised service to guests across The Ville and Ardo. You will take orders, deliver items to rooms, VIP amenities and coordinate private jet catering when needed.

You should have prior high-volume hospitality experience, RSA certification, strong communication, and a flexible roster including evenings and weekends.

Competenze

• Experience in high-volume hospitality or F&B operations (hotel/resort preferred).
• RSA qualification required before starting.
• Excellent verbal and telephone communication.
• Strong organisational skills and ability to prioritise requests.
• Knowledge of food safety and hygiene practices.
• Professional presentation and friendly manner.
• Willingness to work a rotating roster, including evenings and weekends.
• Previous in-room dining and beverage service experience is a plus.

Mansioni

• Take and process food and beverage orders via phone, digital platforms, and POS.
• Prepare, check and deliver orders to guest rooms, poolside areas, VIP rooms, designated locations.
• Use menu knowledge to assist guests with enquiries and requests.
• Prepare and deliver VIP amenities and personalised guest arrangements.
• Assist with private jet catering requests, including coordination and delivery.
• Respond professionally to guest enquiries, escalating when required.
• Collect trays, replenish stock, keep service areas clean.
• Uphold RSA, food safety, WHS and guest privacy standards.

Conoscenze

Hospitality experience

RSA certification

Communication skills

Organisational skills

Food safety knowledge

Professional presentation

Flexibility

Teamwork

Strumenti

POS systems

Digital ordering platforms

Descrizione del lavoro

Help create memorable guest experiences through personalised service, thoughtful touches and beautifully presented food and beverages. We are looking for an enthusiastic In-Room Dining Attendant to join our Food & Beverage team, delivering exceptional service to guests across The Ville and Ardo.

About the role

From taking orders and recommending menu favourites to delivering VIP amenities and special occasion packages, you will help make every guest's stay feel special. Working closely with our Culinary, Front Office and Housekeeping teams, you will provide efficient, friendly and professional service while respecting guest privacy.

• Taking and processing food and beverage orders accurately via telephone, digital ordering platforms and POS systems.
• Preparing, checking and delivering orders to guest rooms, poolside areas, VIP gaming rooms and other designated locations.
• Using your menu knowledge to assist with guest enquiries, recommendations and special requests.
• Preparing and delivering VIP amenities, honeymoon and babymoon packages, and other personalised guest arrangements.
• Assisting with private jet catering requests, including preparation, coordination and timely delivery.
• Responding professionally to guest enquiries and concerns, escalating matters when required.
• Collecting trays and trolleys, replenishing stock, and keeping service areas and equipment clean, organised and ready for service.
• Upholding responsible service of alcohol, food safety, workplace health and safety, and guest privacy standards.

About you

You take pride in the details and enjoy making guests feel welcome and well looked after. You are comfortable working independently, contribute positively to a team and can manage changing priorities in a busy hospitality environment.

You will bring:

• Previous experience in a high-volume hospitality or food and beverage operation, ideally within a hotel or resort.
• A current Responsible Service of Alcohol (RSA) qualification before commencing employment.
• Strong communication skills, including a professional and friendly telephone manner.
• Good organisational skills, attention to detail and the ability to prioritise competing requests.
• Knowledge of food and beverage service, food safety and hygiene practices.
• Professional presentation and a friendly, approachable manner.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.

Previous in-room dining experience, along with coffee preparation and beverage service skills, will be highly regarded.

Why Join Us?

• Work in an idyllic tropical North Queensland location
• Uniforms supplied and laundered
• Generous staff discounts across the Morris Group
• Permanent part-time opportunities
• Genuine career development and progression opportunities

About Us

The Ville is tropical North Queensland's premier destination for dining, events and entertainment, located in beautiful Townsville, boasting around 300 days of sunshine each year.
Overlooking the waters of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant spirit of modern Australia. Home to award-winning restaurants, world-class facilities and exciting entertainment, we are proud to be one of Queensland's leading tourism destinations.
We are passionate about creating memorable experiences for our guests and providing our people with opportunities to grow, develop and build rewarding careers.