Food and Beverage Attendant

Peppers Retreats, Resorts and Hotels; Bowral; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Typsy Training

Job summary

Peppers Retreats, Resorts and Hotels - Bowral NSW is seeking a friendly Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will showcase your mastery in delicious dishes and beverages, contributing to memorable events and exceptional service.

In this role, you will adapt to early mornings, evenings, weekends and public holidays while delivering personalised recommendations and maintaining a pristine service area.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service, beverage expertise, event service and coffee crafting.
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Passion for engaging with patrons and collaborating within a team of diverse professionals.
• ALL Heartist Membership benefits and ALL loyalty programs.
• Worldwide Accor opportunities and Accor training platforms (Accor Academy and Typsy).
• Build your network with Accor professionals globally sharing the same guest passion.

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, transform obstacles into opportunities with a positive problem-solving approach.
• Elevate dining experiences with personalised food & beverage suggestions within outlets and events.
• Upsell to craft unforgettable experiences for guests.
• Proactively source information to increase your product knowledge.
• Confidently communicate with guests and colleagues for seamless teamwork.
• Take pride in your space, setting up and packing service areas meticulously.

Skills

Customer service

Food & beverage protocols

Table service

Event service

Coffee crafting

RSA certification

Job description

Peppers Retreats, Resorts and Hotels - Bowral NSW

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory's Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food & beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
• At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.