Food and Beverage Attendant

Accor Apartments & Realty; North Canberra; Vor Ort; AUD 30.000 - 41.000; Vollzeit

Zusammenfassung

Accor Apartments & Realty is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. In this role you will apply your knowledge of service standards to create memorable dining experiences at outlets and events.

You will upsell thoughtfully, expand product knowledge through proactive learning, and collaborate closely with teammates to ensure smooth service across early mornings, evenings, weekends and holidays.

Qualifikationen

• Proven track record in hospitality-focused customer service.
• Proficiency in F&B protocols including table service, beverages, events and coffee crafting.
• Flexibility across early mornings, evenings, weekends and public holidays.
• RSA or equivalent qualification is required for the location.

Aufgaben

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, transform obstacles into opportunities with a positive approach
• Elevate dining experiences with personalised F&B recommendations at outlets and events
• Upsell to enhance guest experience while ensuring quality service
• Proactively source information to increase product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Set up and pack service areas meticulously

Kenntnisse

Customer service in hospitality

Food & beverage protocols

Table service

Beverage expertise

Event service

Coffee crafting

Adaptability with shifts

Team collaboration

Ausbildung

RSA or equivalent qualification

Jobbeschreibung

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals