Guest-Focused Food & Beverage Attendant

Accor Apartments & Realty; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings, delivering attentive service at events and outlets.

You will showcase menu knowledge, upsell where appropriate, work with teams, and maintain a pristine service area, flexible to early mornings, evenings, weekends and public holidays.

Qualifications

• Proven customer service experience in hospitality.
• Knowledge of food & beverage protocols and service.
• Willingness to work across early mornings, evenings, weekends and holidays.

Responsibilities

• Create a welcoming atmosphere for guests.
• Turn moments into memories through attentive service.
• Elevate dining with personalised suggestions.
• Upsell by enhancing guest experiences.
• Source information to deepen product knowledge.
• Communicate clearly with guests and colleagues for teamwork.
• Set up and pack service areas neatly.

Skills

Customer service

Hospitality

Table service

Beverage expertise

Event service

Coffee crafting

Flexibility

Teamwork

Communication

Education

RSA or equivalent qualification

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals