Guest Experience Specialist – Food & Beverage

Accor Apartments & Realty; Naturaliste; On-site; AUD 42,000 - 62,000; Full time

Job summary

Colonial Group in Australia seeks a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings during events.

You will deliver table service, beverages, and coffee crafting as needed, with flexible hours including mornings, evenings, weekends, and public holidays. A passion for guest satisfaction and teamwork is essential.

Qualifications

• Customer service experience in hospitality is essential.
• Knowledge of table service, beverage protocols, and event service.
• Flexibility for varied schedules including mornings, evenings, weekends and public holidays.

Responsibilities

• Create a welcoming atmosphere and turn every moment into a memorable experience.
• Problem-solve challenges with a positive, proactive approach.
• Elevate dining with personalized food and beverage recommendations.
• Upsell thoughtfully to enhance the guest experience.
• Proactively source information to deepen product knowledge.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Set up and tidy service areas with pride.

Skills

Customer service

Hospitality experience

Upselling

Teamwork

Food & beverage knowledge

Education

RSA certification

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals