Food and Beverage All Rounder

Accor Apartments & Realty; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

Accor Apartments & Realty is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through our culinary offerings. You will showcase your expertise by recommending standout dishes and beverages, delivering memorable moments at outlets and events.

You will collaborate with colleagues to ensure exceptional guest satisfaction, upsell thoughtfully, and maintain pristine service areas. Flexibility across schedules, including weekends and public holidays, is essential to

Qualifications

• Experience in hospitality customer service.
• Familiar with F&B protocols including service and coffee crafting.
• Flexible schedule including weekends/holidays.
• RSA or equivalent qualification for the country/state.
• Passion for engaging with patrons and collaborating within a team.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Demonstrate problem-solving with a positive attitude.
• Elevate dining with personalised F&B suggestions at outlets and events.
• Upsell to enhance guest experience.
• Proactively source information to increase product knowledge.
• Communicate confidently with guests and colleagues for teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Hospitality experience

F&B knowledge

Table service

Coffee crafting

Multi-shift availability

Job description

Purpose

As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills & Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals