Food and Beverage Attendant

Accor Apartments & Realty; Perth; On-site; AUD 34,000 - 44,000; Full time

Job summary

Accor Apartments & Realty in Perth seeks a friendly Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings with expert recommendations and a hospitality mindset.

You will contribute to a polished service area, collaborate with colleagues, and upsell to enhance guest experiences across outlets and events, including early shifts and weekends.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in food & beverage protocols, including table service and beverage expertise.
• Flexibility across schedules including early mornings, evenings, weekends and public holidays.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Demonstrate problem-solving and maintain a positive attitude when challenges arise.
• Elevate dining experiences with personalized food and beverage suggestions.
• Upsell to enhance guest experience during outlets and events.
• Source information to increase product knowledge.
• Communicate effectively with guests and colleagues for seamless teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

F&B protocols

Table service

Coffee crafting

Team collaboration

Education

RSA or equivalent

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals