Food and Beverage Attendant

Accor Apartments & Realty; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Accor Apartments & Realty is recruiting a Food & Beverage Attendant in Australia. You will warmly welcome guests, recommend dishes and beverages, and guide them through our culinary journey. You will help deliver memorable events with attentive service and a collaborative spirit.

Join a team that values precision, customer satisfaction, and enthusiasm for hospitality. The role requires flexibility across mornings, evenings, weekends, and public holidays, with RSA certification preferred.

Qualifications

• Experience in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service and coffee crafting.
• Flexible across schedules, including mornings, evenings, weekends and public holidays.
• Valid RSA or equivalent qualification for the respective country/state/territory.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories for guests.
• Convert challenges into opportunities with positive, proactive problem-solving.
• Elevate dining with personalised F&B suggestions at outlets and events.
• Upsell to enhance the guest experience and satisfaction.
• Proactively source information to expand product knowledge.
• Communicate effectively with guests and colleagues for seamless teamwork.
• Prepare and conclude service areas with pride during setup and pack-down.

Skills

Customer service

Table service

Beverage expertise

Event service

Coffee crafting

Adaptability

RSA certification

Teamwork

Education

RSA certification

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals