Beachfront F&B All-Rounder: Elevate Guest Experiences

Accor; Lorne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Onsite accommodation weekly fee

Gym and pool access, surfboard hire, &

Accor staff discounts

Live by the beach at historic venue

Job summary

Mantra Lorne, part of Accor, invites a friendly Food & Beverage All Rounder to join our coastal property on Victoria's Great Ocean Road. You will welcome guests, suggest standout dishes and beverages, and contribute to memorable events.

Join a team at Australia's oldest regional conference venue, with on-site dining outlets, RSA compliance, and opportunities to grow within the Accor network while enjoying beachside living and staff benefits.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued).
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Passion for engaging with patrons and collaborating within a team of diverse professionals.

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills

Customer service

F&B protocols

Table service

Coffee crafting

RSA qualification

Team player

Weekend availability

Job description

Mantra Lorne, part of Accor, invites a friendly Food & Beverage All Rounder to join our coastal property on Victoria's Great Ocean Road. You will welcome guests, suggest standout dishes and beverages, and contribute to memorable events.

Join a team at Australia's oldest regional conference venue, with on-site dining outlets, RSA compliance, and opportunities to grow within the Accor network while enjoying beachside living and staff benefits.