Floor Manager: Lead a High-Impact, Customer-Centric Team

Mecca Brands; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous product discount for you and

Education opportunities and leadership

Monthly performance bonus program

Parental support program

Job summary

MECCA Brands is seeking a Floor Manager for our Carindale store in Brisbane, QLD, to join on a full-time basis. You will lead a large retail team, coach and mentor staff, and drive exceptional customer service while upholding MECCA values. This role focuses on delivering memorable experiences and achieving store KPIs.

Join a culture emphasizing education, development and staff wellbeing, with opportunities to participate in leadership conferences, training sessions, and our bonuses program.

Qualifications

• Experience leading large teams in a retail environment.
• Coaching and mentoring experience.
• Strong focus on customer service and delivering exceptional experiences.

Responsibilities

• Lead the store team to deliver exceptional customer experience.
• Lead from the front with ongoing training, mentoring and feedback to build a high-performing team.
• Engage and motivate staff to meet KPIs and uphold MECCA values.

Skills

Team leadership

Customer service excellence

Coaching and mentoring

Retail management

KPIs focus

Job description

MECCA Brands is seeking a Floor Manager for our Carindale store in Brisbane, QLD, to join on a full-time basis. You will lead a large retail team, coach and mentor staff, and drive exceptional customer service while upholding MECCA values. This role focuses on delivering memorable experiences and achieving store KPIs.

Join a culture emphasizing education, development and staff wellbeing, with opportunities to participate in leadership conferences, training sessions, and our bonuses program.