Floor Manager

Garfish Crows Nest; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Garfish Crows Nest is seeking a hands-on front-of-house leader to oversee service and motivate a team of around six staff. You will work on the floor, ensuring guests receive consistent, high-quality hospitality and that established systems are followed during busy shifts.

You will supervise, train and support junior team members, handle customer enquiries, and collaborate with the Kitchen team and Restaurant Manager to deliver smooth, enjoyable dining experiences.

Qualifications

• Demonstrated front-of-house leadership experience.
• Excellent customer service and communication skills.
• Attention to detail and ability to maintain standards.
• Willingness to lead by example on floor.
• RSA NSW certification (or willingness to obtain).

Responsibilities

• Lead and supervise the front-of-house team during service.
• Maintain hospitality and customer-focused service levels.
• Ensure established service systems and procedures are followed.
• Maintain presentation, cleanliness and service standards throughout the restaurant.
• Train and develop junior team members.
• Manage customer enquiries and resolve issues professionally.
• Collaborate with kitchen and Restaurant Manager for smooth service.
• Assist with opening and closing procedures and general operations.
• Communicate effectively with the wider team before, during and after service.
• Contribute to maintaining a positive workplace culture.

Skills

Team leadership

Customer service

Attention to detail

Interpersonal communication

Hospitality experience

Job description

Working alongside the Restaurant Manager, you will take a leading role in the smooth running of restaurant services and help ensure the front-of-house team consistently delivers the level of service guests expect. On a typical shift, you will oversee a team of approximately six staff, providing direction and support throughout service and ensuring established systems, structured order of service and customer service standards are consistently followed. This is a hands‑on position where you’ll be on the floor leading by example, interacting with guests, supporting the team and ensuring the small details that create a great restaurant experience are never overlooked.

Key responsibilities

• Lead and supervise the front-of-house team during service
• Maintain a high level of hospitality and customer-focused service
• Ensure established systems and structured order of service are followed
• Maintain presentation, cleanliness and service standards throughout the restaurant
• Support, train and develop junior team members
• Manage customer enquiries and resolve issues professionally
• Work closely with the kitchen and Restaurant Manager to deliver smooth services
• Assist with opening and closing procedures and general restaurant operations
• Communicate effectively with the wider team before, during and after service
• Help build upon the strong standards and positive workplace culture already in place

About you

• Strong restaurant or hospitality experience
• Previous experience as a Senior Waiter, Supervisor, Section Leader or similar
• Excellent customer service and communication skills
• A high level of attention to detail
• Confidence to lead and motivate a small team
• Ability to remain organised and composed during busy services
• Willingness to follow established systems and procedures
• Professional, positive and hands‑on approach
• Available to work evenings
• Good food and wine knowledge, or a genuine interest in developing it
• A current NSW RSA

About us

Garfish Crows Nest is a busy, well‑established suburban seafood restaurant with a strong local following, known for quality food, professional yet relaxed service and genuine hospitality. We have a great team, a positive workplace culture and high standards in place. The restaurant is conveniently located in the heart of Crows Nest, with Crows Nest Metro Station only a few minutes’ walk away.