Floor Leader & Guest Experience Manager

Endeavour Group Careers; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive staff discounts (ALH Hotels)

Endeavour Wellbeing Support

Employee assistance program

Job summary

ALH Hotels in Tropical North Queensland invites an ambitious Assistant Manager to lead the Smithfield Tavern floor. You’ll run a fast-paced venue, supervise a large crew, and deliver gold‑class hospitality from the bistro to the gaming room.

Daily you’ll engage locals, support the Publican, and maintain a safe, vibrant, high‑energy environment across shifts. RSA/RSG, RMLV, and Approved Managers Licence are required. You’ll thrive on people, pace, and pride in service.

Qualifications

• Proven ability to lead a busy front-of-house team.
• Strong guest service mindset with a hospitality focus.
• Knowledge of venue operations across bars, bistro and gaming rooms.

Responsibilities

• Lead the floor across a fast-paced tavern and supervise a large crew.
• Ensure safety, vibe and high service standards across shifts.
• Drive excellent customer experience from dining to entertainment areas.

Skills

Team leadership

Guest service

Hospitality knowledge

Education

RSA/RSG Licence

RMLV Licence

Approved Managers Licence

Job description

ALH Hotels in Tropical North Queensland invites an ambitious Assistant Manager to lead the Smithfield Tavern floor. You’ll run a fast-paced venue, supervise a large crew, and deliver gold‑class hospitality from the bistro to the gaming room.

Daily you’ll engage locals, support the Publican, and maintain a safe, vibrant, high‑energy environment across shifts. RSA/RSG, RMLV, and Approved Managers Licence are required. You’ll thrive on people, pace, and pride in service.