Fleet & Rentals Operations Specialist

ORIX Australia Corporation Limited; Western Australia; On-site; AUD 34,000 - 44,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking a Rental Operations Assistant to support day-to-day branch operations, including administration, rental agreements, and invoicing. You will be the first point of contact for inquiries, manage reservations, and ensure vehicles and assets are clean, safe and ready for hire.

The role involves coordinating collections/deliveries, performing safety checks, and performing light non-mechanical repairs.

Qualifications

• Previous experience in customer service, administration, transport, fleet or rental.
• Good attention to detail and the ability to follow processes and procedures.
• Basic computer skills and confidence learning new systems.
• The ability to work independently while also being a great team player.
• Strong communication skills and a solutions focused approach.
• The ability to safely carry out manual handling and vehicle safety checks.
• An interest in vehicles, fleet or rental operations.
• Experience with vehicle cleaning and presentation would be advantageous.
• The ability to carry out basic, non-mechanical repairs.

Responsibilities

• Support the branch with day to day administration, rental agreements and invoicing
• Be a friendly and helpful first point of contact for inbound customer enquiries
• Manage counter, online and phone enquiries and coordinate rental reservations
• Build positive relationships with customers and support a great customer experience
• Prepare vehicles and assets to a high standard, ensuring they are clean, safe and ready for hire
• Complete vehicle and asset safety checks, including lights and tyres
• Coordinate vehicle collections, deliveries and servicing requirements
• Monitor and report vehicle defects and maintenance requirements
• Complete minor non-mechanical repairs such as lights, bulbs, wiring and mudflaps
• Helping maintain a clean, organised and professional yard and branch

Skills

Customer service

Administration

Fleet operations

Safety checks

Communication

Vehicle cleaning

Basic repairs

Team player

Manual handling

Job description

ORIX Australia Corporation Limited is seeking a Rental Operations Assistant to support day-to-day branch operations, including administration, rental agreements, and invoicing. You will be the first point of contact for inquiries, manage reservations, and ensure vehicles and assets are clean, safe and ready for hire.

The role involves coordinating collections/deliveries, performing safety checks, and performing light non-mechanical repairs.