Fleet Controller

Vectura Recruitment Pty Ltd; Melbourne; On-site; AUD 90,000 - 100,000; Full time

Job summary

Vectura Recruitment Pty Ltd – Moorabbin VIC is seeking a detail-oriented Fleet Controller for our Melbourne southeast operations. This full-time, on-site role runs 8:30am–5:30pm Mon-Fri, with a salary range of $90,000–$100,000 plus super, depending on experience.

You will coordinate daily fleet movements, support drivers, manage bookings, and ensure service standards in a fast-paced transport environment. Strong communication and spreadsheet skills are essential.

Qualifications

• Minimum 2 years' experience in fleet coordination, managed freight, or logistics operations.
• Strong customer service focus with problem-solving ability under pressure.
• Proficient in Microsoft Excel, Word, and Outlook.
• Excellent communication and numeracy skills.

Responsibilities

• Coordinate day-to-day fleet movements using GPS tracking tools.
• Respond to driver and client enquiries with timely updates.
• Process high volumes of transport bookings by phone and email.
• Monitor service performance and address delays or charges.
• Oversee PODs, pallet movements, detention logs, and job notes.
• Support drivers with mobile apps and capture accurate data.
• Escalate issues to the Operations Manager when needed.
• Collaborate with admin and operations to maintain workflow.
• Assist with driver onboarding and ensure compliance.
• Participate in after-hours calls on rostered basis.
• Maintain strong customer service throughout transport process.

Skills

Fleet coordination

Customer service

MS Office

Communication skills

Logistics systems

Regulatory compliance

Multitasking

Tools

GPS tracking tools

Dispatch systems

Mobile driver apps

Job description

Vectura Recruitment Pty Ltd – Moorabbin VIC

Location: Melbourne South East, VIC
Work Type: Permanent / Full-Time / On-Site (8:30am - 5:30pm Mon-Fri)
Salary: $90,000 - $100,000 + Super (depending on experience)

Vectura Recruitment is seeking a detail-oriented and proactive Fleet Controller to join a high-performing logistics team. This hands-on role is central to daily fleet coordination, driver communication, and client interaction within a fast-paced, service-driven environment.

Key Responsibilities

• Coordinate day-to-day fleet movements using GPS tracking tools and dispatch systems
• Respond to incoming enquiries from drivers and clients, providing timely support and updates
• Process high volumes of transport bookings via phone and email, ensuring scheduling accuracy
• Monitor service performance, addressing any delays, issues, or additional charges
• Oversee documentation including PODs, pallet movements, detention logs, and job notes
• Support driver use of mobile apps, ensuring accurate time and job data is captured
• Escalate operational or staffing issues to the Operations Manager when necessary
• Collaborate with administration and operations teams to maintain workflow and efficiency
• Participate in driver support, training, and service recovery activities as needed
• Maintain a strong focus on customer service throughout the transport process
• Assist with driver onboarding ensuring all compliance requirements are met
• After hours calls and operations on a rostered and as directed basis

Skills & Experience

• Minimum 2 years' experience in fleet coordination, managed freight, or logistics operations
• Strong customer service focus with proven problem-solving ability under pressure
• Proficient in Microsoft Excel, Word, and Outlook
• Confident communication skills with sound literacy and numeracy
• Familiarity with logistics systems and real-time tracking platforms
• Knowledge of compliance requirements including fatigue, mass, load restraint and dangerous goods regulations
• Able to work collaboratively across teams and independently resolve issues
• Comfortable using mobile driver technology and operational documentation tools
• Able to multi-task and perform in fast paced environments

The Opportunity

This is a stable, full-time opportunity with a well-established transport group based in Melbourne's southeast. You'll join a collaborative operations environment where your ability to juggle priorities, support drivers, and maintain service standards will be genuinely valued. Ideal for someone with strong hand on coordination skills seeking growth within the logistics sector.