First Nations Housing & Community Advocate

Queensland Government; Cairns Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

Queensland Government is seeking a housing services professional to deliver culturally responsive and person-centred support to First Nations communities. You will interact with Aboriginal and Torres Strait Islander Councils, interview applicants, assess housing needs, and maintain comprehensive records across IT systems.

You will also monitor arrears, support tenancy management, and participate in community engagement while upholding safety and compliance policies.

Qualifications

• Experience communicating sensitively with diverse communities, especially First Nations peoples.
• Strong customer service orientation with ability to conduct interviews and assess needs.
• Proficiency with data entry and maintaining accurate records in housing programs.

Responsibilities

• Deliver culturally responsive housing services to First Nations communities.
• Conduct person-centred interviews and assess social housing applications.
• Monitor arrears and rent payments, and escalate tenancy issues as needed.

Skills

First Nations communication

Customer service

Data entry

Housing administration

Tools

IT systems

Job description

Queensland Government is seeking a housing services professional to deliver culturally responsive and person-centred support to First Nations communities. You will interact with Aboriginal and Torres Strait Islander Councils, interview applicants, assess housing needs, and maintain comprehensive records across IT systems.

You will also monitor arrears, support tenancy management, and participate in community engagement while upholding safety and compliance policies.