Firearm Sales & Customer Service Representative

Shooting Industry Foundation of Australia; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

3-week rotating RDO

Job summary

The Shooting Industry Foundation of Australia (SIFA) is seeking a full-time retail sales professional for our Oakey shop, near Toowoomba, Queensland. You will serve customers, provide expert product advice on guns, safes and hunting gear, and handle transactions in a busy retail setting.

Applicants must hold a QLD Category A and B Firearms Licence and a valid QLD Driver’s Licence. Experience in retail is preferred; reloading experience is a plus.

Qualifications

• Front-line customer service in a busy shop environment.
• Knowledge of firearms or willingness to learn is essential.
• Accurate handling of cash, invoices and records.

Responsibilities

• Serve customers in-store and over the phone with professional advice.
• Create invoices, process payments and manage sales receipts.
• Assist with website updates and respond to emails.
• Adhere to Weapons Licensing rules and safety procedures.
• Support teammates and maintain a tidy, secure shop environment.

Skills

Customer service

Retail experience

Computer skills

Attention to detail

Time management

Communication

Education

QLD Firearms Licence

QLD Driver’s Licence

Job description

About Us

As Toowoomba’s leading gun shop, we are proud to offer a wide range of products including gun safes, new guns, used guns, ammunition, hunting gear, and quality batteries. Conveniently located in Oakey only a short 20 minute drive from Toowoomba. Come and visit the team at The Barn.

We have a position available for a full time employee who loves shooting, hunting and the outdoors, and has experience within these fields. The roles are within the sales/customer service area of our business. The role is primarily targeted at serving customers and providing professional advice to them in the retail space. The hours worked will be 8am to 5pm, Monday to Friday, including every second or third Saturday 8am to 12pm, depending on the agreement between the employee and management. We offer an RDO system that operates on a 3-week rotating roster so you get an RDO every 3 weeks. An interest in the firearms and shooting industry is essential and applicants without firearms experience or a current firearms licence will not be considered for this position. Reloading experience is preferred however not essential.

Role Responsibilities

These roles are primarily targeted at serving customers and providing professional advice to them in the retail space. Role will also include:

• Serving customers
• Providing professional advice to customers in store and over the phone
• Answering phone calls
• Creating invoices, sales receipts and processing payments
• Updating website information - basic level, easy to learn
• Responding to emails
• Assisting fellow employees
• Adhering to Weapons Licensing rules and regulations
• Adhering to our safety policies and procedures

Key Selection Criteria

• As the first point of contact for our business, you need to be tidy in appearance & have good people skills.
• You need to have strong computer skills - this is essential.
• Extremely good attention to detail - given our industry and the products we sell, it is critical to complete all the necessary steps and processes accurately.
• Strong time management & communication skills - if you are unsure of anything, you must be keen to ask for clarification and assistance from your team members. We are a friendly and supportive team, and wish to maintain that standard.
• Previous experience in retail would be an advantage.

Qualifications

• Hold a valid QLD Category A and B Firearms Licence - essential
• Hold a QLD Driver’s License
• A Forklift Licence would be advantageous but is not essential