Fire Services Administrator

BGIS Global Integrated Solutions Canada; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Strong wages + yearly increases

Career growth and training

Supportive team with strong leadership

Health, wellbeing & perks like Fitness

Novated leasing options

Paid parental and volunteer leave

Safe systems and modern platforms

Job summary

HIX, part of BGIS, is seeking a Fire Services Administrator in Sydney to support scheduling, compliance and service delivery within the Fire Services division. You will coordinate technicians, manage jobs in simPRO/Uptick and ensure accurate documentation for invoicing.

The role emphasizes strong communication, data accuracy and collaborative work across clients and internal teams, with a fast-paced environment and opportunities for growth and training.

Qualifications

• 5+ years administrative experience in a service, scheduling, or operations environment.
• Experience using job management systems such as simPRO or Uptick.
• High level of communication and customer service skills.
• Excellent time management and ability to prioritise competing tasks.
• Strong attention to detail in data management, compliance and documentation.
• Ability to coordinate workflows and scheduling to support operational efficiency.
• Experience in Essential Fire Services or related industry is highly regarded.

Responsibilities

• Schedule and coordinate fire service works to maximise technician productivity and billable time.
• Raise and manage jobs within systems such as simPRO/Uptick and Maintenance Planner.
• Review open jobs, compliance reports and documentation for invoicing readiness.
• Coordinate subcontractors and ensure works align with compliance and KPI requirements.
• Maintain accurate data, records, asset registers, and customer/site information.
• Liaise with clients to manage scheduling, access requirements and service delivery expectations.
• Provide high-quality customer service across phone, email and correspondence.
• Support invoicing, AFSS documentation, and administrative compliance.
• Monitor workflows to meet timelines and support process improvements.

Skills

Administrative experience

SimPRO/Uptick experience

Strong communication

Time management

Attention to detail

Tools

simPRO

Uptick

Maintenance Planner

Job description

BGIS Global Integrated Solutions Canada – Sydney NSW

Permanent

4mo ago , from BGIS Global Integrated Solutions Canada

Location: Penrith, New South Wales
Company: HIX
Employment Type: Full-Time, Permanent

The Role

We're seeking a highly organised and detail-oriented Fire Services Administrator to support scheduling, compliance, and service delivery within our Fire Services division. In this role, you'll play a critical part in ensuring jobs are coordinated efficiently, documentation is accurate, and technicians are optimally scheduled to deliver high-quality, compliant services.

This is a fast-paced, central role where you will be the link between field technicians, clients, and internal teams - ensuring smooth operations, strong customer service, and effective business outcomes.

Why You'll Love Working With Us

• Strong wages + yearly increases
• Career growth - ongoing training, development support, and clear pathways
• Supportive team environment with strong leadership
• Health, wellbeing & perks - Fitness Passport, employee discounts, and flu vaccinations
• Additional benefits including novated leasing options
• Paid parental leave & paid volunteer leave
• Safe systems, modern platforms & structured processes

What You'll Be Doing

Scheduling and coordinating fire service works to maximise technician productivity and billable time

Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner

Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing

Coordinating subcontractors and ensuring works align with compliance and KPI requirements

Maintaining accurate data, records, asset registers, and customer/site information

Liaising with clients to manage scheduling, access requirements, and service delivery expectations

Providing high-quality customer service across phone, email, and correspondence

Supporting invoicing, AFSS documentation, and administrative compliance requirements

Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements

Your Education, Experience & Skills

Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment

Experience working with job management systems such as simPRO or Uptick (highly regarded)

High level of communication and customer service skills

Excellent time management and ability to prioritise competing tasks

Strong attention to detail, particularly in data management, compliance, and documentation

Ability to coordinate workflows, manage scheduling requirements, and support operational efficiency

Experience within Essential Fire Services or a related industry (highly regarded)

Strong computer literacy and administrative capabilities

Ability to work independently and collaboratively within a team

Full working rights in Australia (essential)

About HIX

HIX is a specialist provider of fire, electrical and essential building services, delivering compliant, high-quality solutions across commercial and government sectors. With a strong focus on safety, technical excellence, and customer service, HIX supports critical infrastructure and facilities to remain safe, compliant, and operational. As part of BGIS, HIX combines specialist technical expertise with global capability, providing employees with access to career development, modern systems, and strong operational support.

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.