Fire Services Administrator

BGIS; Penrith City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Yearly wage increases

Referral bonus $2,000

Fitness Passport

Job summary

HIX, a BGIS company, is seeking a Fire Services Administrator in Penrith to coordinate scheduling, compliance, and service delivery for our Fire Services division. You will ensure jobs are organized efficiently and documentation is accurate, enabling high-quality and compliant services.

In this fast-paced role, you will collaborate with field technicians, clients, and internal teams to sustain smooth operations and strong customer service.

Qualifications

• Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment.
• Experience working with job management systems such as simPRO or Uptick (highly regarded).
• High level of communication and customer service skills.
• Excellent time management and ability to prioritise competing tasks.
• Strong attention to detail, particularly in data management, compliance, and documentation.
• Ability to coordinate workflows, manage scheduling requirements, and support operational efficiency.
• Experience within Essential Fire Services or a related industry (highly regarded).
• Strong computer literacy and administrative capabilities.

Responsibilities

• Scheduling and coordinating fire service works to maximise technician productivity and billable time.
• Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner.
• Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing.
• Coordinating subcontractors and ensuring works align with compliance and KPI requirements.
• Maintaining accurate data, records, asset registers, and customer/site information.
• Liaising with clients to manage scheduling, access requirements, and service delivery expectations.
• Providing high-quality customer service across phone, email, and correspondence.
• Supporting invoicing, AFSS documentation, and administrative compliance requirements.
• Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements.

Skills

Scheduling

Administration

Customer service

Data management

Compliance

Communication

Time management

Team coordination

Tools

simPRO

Uptick

Maintenance Planner

Job description

Fire Services Administrator

Location: Penrith, New South Wales
Company: HIX
Employment Type: Full-Time, Permanent

The Role

We're seeking a highly organised and detail-oriented Fire Services Administrator to support scheduling, compliance, and service delivery within our Fire Services division. In this role, you'll play a critical part in ensuring jobs are coordinated efficiently, documentation is accurate, and technicians are optimally scheduled to deliver high-quality, compliant services.

This is a fast-paced, central role where you will be the link between field technicians, clients, and internal teams - ensuring smooth operations, strong customer service, and effective business outcomes.

Why You'll Love Working With Us

• Strong wages + yearly increases
• Career growth - ongoing training, development support, and clear pathways
• Supportive team environment with strong leadership
• Recognition & rewards - spot vouchers + $2,000 referral bonus
• Health, wellbeing & perks - Fitness Passport, employee discounts, and flu vaccinations
• Additional benefits including novated leasing options
• Paid parental leave & paid volunteer leave
• Safe systems, modern platforms & structured processes

What You'll Be Doing

• Scheduling and coordinating fire service works to maximise technician productivity and billable time
• Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner
• Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing
• Coordinating subcontractors and ensuring works align with compliance and KPI requirements
• Maintaining accurate data, records, asset registers, and customer/site information
• Liaising with clients to manage scheduling, access requirements, and service delivery expectations
• Providing high-quality customer service across phone, email, and correspondence
• Supporting invoicing, AFSS documentation, and administrative compliance requirements
• Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements

Your Education, Experience & Skills

• Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment
• Experience working with job management systems such as simPRO or Uptick (highly regarded)
• High level of communication and customer service skills
• Excellent time management and ability to prioritise competing tasks
• Strong attention to detail, particularly in data management, compliance, and documentation
• Ability to coordinate workflows, manage scheduling requirements, and support operational efficiency
• Experience within Essential Fire Services or a related industry (highly regarded)
• Strong computer literacy and administrative capabilities
• Ability to work independently and collaboratively within a team
• Full working rights in Australia (essential)

About HIX

HIX is a specialist provider of fire, electrical and essential building services, delivering compliant, high-quality solutions across commercial and government sectors. With a strong focus on safety, technical excellence, and customer service, HIX supports critical infrastructure and facilities to remain safe, compliant, and operational. As part of BGIS, HIX combines specialist technical expertise with global capability, providing employees with access to career development, modern systems, and strong operational support.

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.