Fire Services Scheduler & Compliance Specialist

BGIS; Penrith City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Yearly wage increases

Referral bonus $2,000

Fitness Passport

Job summary

HIX, a BGIS company, is seeking a Fire Services Administrator in Penrith to coordinate scheduling, compliance, and service delivery for our Fire Services division. You will ensure jobs are organized efficiently and documentation is accurate, enabling high-quality and compliant services.

In this fast-paced role, you will collaborate with field technicians, clients, and internal teams to sustain smooth operations and strong customer service.

Qualifications

• Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment.
• Experience working with job management systems such as simPRO or Uptick (highly regarded).
• High level of communication and customer service skills.
• Excellent time management and ability to prioritise competing tasks.
• Strong attention to detail, particularly in data management, compliance, and documentation.
• Ability to coordinate workflows, manage scheduling requirements, and support operational efficiency.
• Experience within Essential Fire Services or a related industry (highly regarded).
• Strong computer literacy and administrative capabilities.

Responsibilities

• Scheduling and coordinating fire service works to maximise technician productivity and billable time.
• Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner.
• Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing.
• Coordinating subcontractors and ensuring works align with compliance and KPI requirements.
• Maintaining accurate data, records, asset registers, and customer/site information.
• Liaising with clients to manage scheduling, access requirements, and service delivery expectations.
• Providing high-quality customer service across phone, email, and correspondence.
• Supporting invoicing, AFSS documentation, and administrative compliance requirements.
• Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements.

Skills

Scheduling

Administration

Customer service

Data management

Compliance

Communication

Time management

Team coordination

Tools

simPRO

Uptick

Maintenance Planner

Job description

HIX, a BGIS company, is seeking a Fire Services Administrator in Penrith to coordinate scheduling, compliance, and service delivery for our Fire Services division. You will ensure jobs are organized efficiently and documentation is accurate, enabling high-quality and compliant services.

In this fast-paced role, you will collaborate with field technicians, clients, and internal teams to sustain smooth operations and strong customer service.