Fire Protection Technical Services Engineer (ANZ)

Alloy Enterprises; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Johnson Controls Australia is seeking a Technical Services Engineer to support fire suppression solutions across ANZ. You will provide expert technical support, assist with commissioning, and develop drawings and engineering support for product introductions.

You will collaborate with global and regional teams, deliver technical training, and advise on codes and best practices in the fire protection field. Applicants must have full working rights in Australia.

Qualifications

• Experience within the Fire Protection, Fire & Safety, Mechanical Engineering, Industrial Building Products, or related engineering industries.
• Strong ability to interpret technical documentation, datasheets, Australian Standards, and industry codes.
• Excellent analytical and troubleshooting skills with a practical, solutions-focused approach.
• Experience delivering technical training, presentations, or knowledge-sharing sessions. A Certificate IV in Training and Assessment (or equivalent) will be highly regarded.
• Strong communication and stakeholder management skills, with the ability to engage confidently across all levels of business and industry.
• Excellent technical writing skills with the ability to produce clear documentation and customer communications.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience with AutoCAD or similar design software.
• Mechanical aptitude and confidence working with technical equipment and hand tools.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide expert technical support for fire suppression products to customers and internal stakeholders across Australia and New Zealand via phone, email, online channels, and onsite visits.
• Support commissioning activities, troubleshooting, and fault‑finding to ensure optimal product performance.
• Develop and provide technical drawings, layouts, and engineering support for fire suppression solutions introduced into the ANZ market.
• Collaborate with global and regional technical support teams to source and deliver accurate product and application information.
• Partner with Business Development Managers by providing technical expertise, product specifications, and sales support.
• Deliver high‑quality technical training programs to consultants, engineers, contractors, and field service teams.
• Act as a trusted technical advisor, helping customers navigate industry codes, standards, and best practices in fire suppression.

Skills

Fire protection knowledge

Troubleshooting

Technical writing

Training delivery

Stakeholder management

Communication

Documentation

Excel

Data interpretation

Technical drawings

Education

Certificate IV in Training and Assessment

Tools

AutoCAD

Microsoft Office

Job description

Johnson Controls Australia is seeking a Technical Services Engineer to support fire suppression solutions across ANZ. You will provide expert technical support, assist with commissioning, and develop drawings and engineering support for product introductions.

You will collaborate with global and regional teams, deliver technical training, and advise on codes and best practices in the fire protection field. Applicants must have full working rights in Australia.