Finding Solutions Case Worker

Melbourne City Mission; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

Attractive Salary Packaging benefits

Supportive learning and development

Culture of continuous improvement

Job summary

Melbourne City Mission is seeking a dedicated Finding Solutions caseworker to support young people and families at risk of entering child protection. You will manage a caseload, apply trauma-informed, family mediation and collaborative approaches, and deliver outreach in local settings to resolve conflicts and improve outcomes.

You'll participate in care team meetings with internal and external services, building strong partnerships and promoting safety and well-being for clients across the

Qualifications

• Tertiary qualifications in Youth Work, Social Work, Welfare studies or related fields.
• Demonstrated experience working within a case management and trauma informed framework.
• Demonstrated experience and understanding of theory and practice as it relates to family mediation and family support.
• Demonstrated understanding of the issues that affect young people and their families experiencing conflict and at risk of report to Child Protection.
• Experience and ability to develop cohesive and collaborative working relationships with allied services, networks and stakeholders.
• Well-developed communication, negotiation, interpersonal and conflict resolution skill.
• High level of initiative and time management and the ability to work independently and part of a team.
• An understanding of the requirements for ensuring child safety.
• Strong administration skills and computer literacy.

Responsibilities

• Manage a caseload of clients using innovative and effective case work practice.
• Provide a holistic response to young people and their families to address relationshipconflicts and the underlying issues that may lead to conflict.
• Provide outreach to young people and their families in their own settings.
• Actively participate in care team meetings with internal and external services.

Skills

Case management

Trauma-informed

Family mediation

Communication

Negotiation

Interpersonal skills

Conflict resolution

Time management

Education

Tertiary qualifications in Youth Work, Social Work, Welfare studies or related fields.

Job description

This role sits within the Homelessness and Family Services Division in the Youth Early Intervention portfolio. The Homelessness & Family Services Division consists of five domains:

Youth Early Intervention

Intensive Youth Support

Supported Accommodation and Youth Refuges

Adult and Family Homelessness

Child and Family Services

The Finding Solutions position sits within the Youth Early Intervention Homelessness Portfolio, based out of MCM’s Braybrook office. Finding Solutions provides support to young people and their families who are at risk of entering the child protection system, in both the North and West regions of metropolitan Melbourne. Referrals to the Finding Solutions team come via DFFH Child Protection intake and investigations, along with The Orange Door. The Finding Solutions team provide case management support to help secondary school aged young people toremain or return to their parents when it’s safe to do so. Parents and children are given the opportunity to identify issues and behaviours that are negatively affecting the relationship and work to resolve them.

About the Opportunity

This role sits within the Homelessness and Family Services Division in the Youth Early Intervention portfolio. The Homelessness & Family Services Division consists of five domains:

• Youth Early Intervention

• Intensive Youth Support

• Supported Accommodation and Youth Refuges

• Adult and Family Homelessness

• Child and Family Services

The Finding Solutions position sits within the Youth Early Intervention Homelessness Portfolio, based out of MCM’s Braybrook office. Finding Solutions provides support to young people and their families who are at risk of entering the child protection system, in both the North and West regions of metropolitan Melbourne. Referrals to the Finding Solutions team come via DFFH Child Protection intake and investigations, along with The Orange Door. The Finding Solutions team provide case management support to help secondary school aged young people toremain or return to their parents when it’s safe to do so. Parents and children are given the opportunity to identify issues and behaviours that are negatively affecting the relationship and work to resolve them.

About you

We are looking for someone who can:

• Manage a caseload of clients using innovative and effective case work practice

• Provide a holistic response to young people and their families to address relationshipconflicts and the underlying issues that may lead to conflict

• Provide outreach to young people and their families in their own settings

• Actively participate in care team meetings with internal and external services.

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Tertiary qualifications in Youth Work, Social Work, Welfare studies or related fields.

• Demonstrated experience working within a case management and trauma informed framework

• Demonstrated experience and understanding of theory and practice as it relates to family mediation and family support

• Demonstrated understanding of the issues that affect young people and their families experiencing conflict and at risk of report to Child Protection

• Experience and ability to develop cohesive and collaborative working relationships with allied services, networks and stakeholders.

• Well-developed communication, negotiation, interpersonal and conflict resolution skill

• High level of initiative and time management and the ability to work independently and part of a team

• An understanding of the requirements for ensuring child safety

• Strong administration skills and computer literacy

Screening Criteria:

• National Police check

• Working with Children check

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 2 October 2026.

Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact ***********@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

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