Employment Support Consultant

Melbourne City Mission; Victoria; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Job summary

Melbourne City Mission is seeking an Employment Support Consultant to work within the Inclusive Employment program in Victoria. The role centers on client engagement, capacity building and job preparation support, delivering tailored services to people with disability, injury, or health conditions.

Based in Melbourne, you will provide ongoing case management, coordinate with local providers, and help clients navigate barriers to employment with empathy and a solutions-focused approach.

Qualifications

• Demonstrated ability to engage clients and build rapport.
• Excellent communication and organisational skills.
• Experience in case management and client support in a community service setting.

Responsibilities

• Focus on client engagement and capacity building to support employment goals.
• Provide ongoing case management within the Intensive Services Stream.
• Support clients with job preparation and job search activities.

Skills

Client engagement

Capacity building

Case management

Communication

Empathy

Flexible

Detail oriented

Education

Cert IV or above Community Services

Tools

Police check

Working with Children Check

Job description

Work within a values driven, progressive organisation
Be part of an engaging team that thrives on challenges

Competitive remuneration package with salary packaging benefits available

About the Opportunity

MCM has joined the CoAct network to deliver the Australian Government’s new Inclusive Employment program, replacing Disability Employment Services (DES).
We are delivering tailored, community-based employment services for people with disability, injury, or health conditions, creating meaningful and sustainable employment outcomes across the Victorian regions of Westgate, Yarra and Plenty, Calder and Bayside.

The Employment Support Consultant role is centred on client engagement and capacity building, helping clients navigate their personal challenges and develop the skills necessary for employment. The ESC is responsible for ongoing case management, specifically within the Intensive Services Stream, where clients a ctively engage in job preparation and job search activities.

About you

Want to work within a values driven, progressive organisation

Want to be part of a new program and engaging team that thrives on challenges

Are detail orientation, highly organised and an excellent communicator

Are supportive & flexible

Are able to show strong empathy and an ability to build rapport with diverse individuals

Are creative problem-solving and adaptability to tailor support to individual needs

Are solutions-focused approach that fosters motivation and drives positive outcomes

Benefits of working with MCM include:

Diverse and inclusive organisation

Attractive Salary Packaging benefits

Supportive learning and development environment

Culture of continuous improvement

Frontline experience within an employment services provider

We seek candidates with a diverse range of skills from both within and beyond the sector, recognising the value of unique industry experience and perspectives

Frontline staff involved in case management who do not have lived experience of disability or a minimum of three (3) years of industry experience are required and to hold or be actively working towards a relevant qualification

Relevant qualifications include (but not limited to); Cert IV or above Community Services, Employment Services, Disability Support, Career Development etc

Screening Criteria:

National Police check

Working with Children check or ability to obtain

Valid Victorian Driver's license

Right to Work in Australia

Ability to work Monday to Friday - 9am-5pm

Applications for this role will close on 21 October 2026

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

MCM places people at the centre of what we do

MCM acknowledges the Traditional Owners of the waterways and lands where we work. We pay our respects to Elders past and present.

We commit to ensuring everyone we work with is safe, empowered, supported and respected, especially children and young people. We support and celebrate diversity of race, culture, ability, gender, sexuality and gender identity.