Case Worker

Melbourne City Mission; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

Salary packaging benefits

Supportive learning and development

Culture of continuous improvement

Job summary

Melbourne City Mission is seeking a Case Manager to support young people at Circuit Breaker Refuge. You will work with Youth Refuge Workers and a multidisciplinary team to deliver high-quality, evidence-based case management and care coordination.

The role focuses on housing stability, safety planning, and pathways out of homelessness, with opportunities to lead care planning and liaise with external providers. A relevant bachelor degree is required and experience in refuge settings is preferred.

Qualifications

• Experience with case management framework (at least 2 years) and preferably in accommodation/refuge.
• Knowledge of homelessness service system, trends and systemic issues.
• Understanding of child safety requirements.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide high-quality case management and coordination services to young people at Circuit Breaker Refuge.
• Collaborate with Youth Refuge Workers and multidisciplinary team.
• Develop advanced care planning and crisis interventions for youth with complex needs.
• Facilitate access to health, AOD, and therapeutic services.
• Assist young people to access housing options including supported and private rentals.
• Maintain up-to-date knowledge of Frontyard programs and external providers for integrated care.
• Oversee care plan quality and ensure proper case file documentation.

Skills

Case management

Youth work

Communication

Problem solving

First Aid

Time management

Computer skills

Housing support

Education

Bachelor's degree in youth work or social work

Tools

Vehicle license

Job description

Work within a values driven, progressive organisation
Be part of an engaging team that thrives on challenges

Competitive remuneration package with salary packaging benefits available

About the Opportunity

The Case Manager role supports a team case management approach collaboratively with Youth Refuge Workers (YRW) and other members of our multi-disciplinary team to co-work and provide high quality case management and coordination services to young people residing in Circuit Breaker Refuge.
Young people will be provided best practice support and holistic guidance to achieve housing stability and their broader goals. The Case Manager will support a team approach that provides young people with evidence-based support to identify and progress towards a pathway out of homelessness. The role works closely with another Case Manager Lead and plays a critical function in oversight for care coordination with internal and external care-plan providers. Case Managers working alongside the Senior Worker and Team Leaders have responsibility for oversite of the quality of case files for all young people residing in Circuit Breaker Refuge.

About you

We are looking for someone who can:

Utilising creative and innovative pathways to support young people to stabilise in Circuit Breaker and create pathways out of homelessness.

Work with team members to develop advanced care planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.

Work with team members to facilitate access to specialist support services, including physical and mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.

Work with team members to assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan, using both site based, outreach, and limited transitional support as required.

Maintain an up-to-date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response including one practice method to young people adopting the integrated Frontyard, one practice model.

Benefits of working with MCM include:

Diverse and inclusive organisation

Attractive Salary Packaging benefits

Supportive learning and development environment

Culture of continuous improvement

A bachelor qualification in youth work/social work or a related tertiary qualification.

Demonstrated experience working within a case management framework (at least 2 years) and preferably experience working in an accommodation / refuge setting.

Understanding of assertive outreach support and interventions. Including settlement support with a sustaining tenancies practice lens.

Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.

Strong passion for working with young people and ability to engage young people actively and assertively with complex needs.

An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.

Knowledge of the legislative requirements when working with at risk young people.

An understanding of the requirements for ensuring child safety.

Excellent communication and problem-solving skills encompassing interpersonal, verbal and written, and negotiation skills.

Provide First Aid certificate.

An understanding of the requirements for ensuring child safety.

Strong organisational, time management and computer skills.

Availability to work on-site and in the community Monday to Friday standard working hours.

Screening Criteria:

National Police check

Working with Children check or ability to obtain

Valid Victorian Driver's license

Right to Work in Australia

The application deadline is 16th October 2026.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

MCM places people at the centre of what we do

MCM acknowledges the Traditional Owners of the waterways and lands where we work. We pay our respects to Elders past and present.

We commit to ensuring everyone we work with is safe, empowered, supported and respected, especially children and young people. We support and celebrate diversity of race, culture, ability, gender, sexuality and gender identity.