Reconnect Case Manager

Melbourne Citymission Inc.; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Diversity and inclusion

Salary packaging

Learning and development

Culture of continuous improvement

Job summary

Melbourne City Mission (MCM) is seeking a Case Manager to support young people at risk of homelessness in the Western and Inner Metro Melbourne area. You will work with young people aged 12-18, or 12-21 CALD backgrounds, to identify goals and stabilise housing outcomes, through the Reconnect framework.

You will deliver community development, outreach, and group work initiatives, with a strong focus on early intervention, reporting, and collaborative partnerships with schools and service

Qualifications

• Bachelor of Youth Work, Social Work, or equivalent in a related discipline.
• Significant experience in working with and providing casework to young people and their families, particularly within early intervention and youth homelessness.
• An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.
• An understanding of key issues as it relates to youth homelessness and family breakdown.
• Demonstrated ability to work collaboratively with other organisations in the education and welfare sectors, in formal and informal partnerships, to achieve client outcomes.
• Extensive knowledge of casework principles.
• Demonstrated capacity to deliver group work initiatives.
• An understanding of the requirements for ensuring child safety.

Responsibilities

• Support, develop and facilitate community development initiatives.
• Provide comprehensive case management and outreach support for young people and their families, within the Reconnect framework.
• Provide effective early intervention strategies for “at risk” young people and their families, in conjunction with the Reconnect team, partners and service providers.
• Plan, deliver and co-facilitate group work initiatives.
• Complete regular reporting, data collection, and record keeping.
• Community and school engagement including out posting.

Skills

Community development

Case management

Outreach

Group work

Reporting and data collection

Stakeholder engagement

Education

Bachelor of Youth Work, Social Work, or equivalent

Job description

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Education service areas. A career with us means you are part of an organisation making a real difference.

The Case Manager role is based in the Western and Inner Metro Melbourne area and provides case management support to young people who are at risk of becoming homeless. Reconnect works with young people aged 12-18 years old or 12-21 young people of CALD backgrounds who have arrived in the past 5 years.

The role involves community development and working alongside the young person to support them identify their own goals and to stabilise their housing situation.

This is a full-time fixed term role until 30th June 2027.

About the Opportunity

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Education service areas. A career with us means you are part of an organisation making a real difference.

The Case Manager role is based in the Western and Inner Metro Melbourne area and provides case management support to young people who are at risk of becoming homeless. Reconnect works with young people aged 12-18 years old or 12-21 young people of CALD backgrounds who have arrived in the past 5 years.

The role involves community development and working alongside the young person to support them identify their own goals and to stabilise their housing situation.

This is a full-time fixed term role until 30th June 2027.

About you

We are looking for someone who can:

• Support, develop and facilitate community development initiatives.

• Provide comprehensive case management and outreach support for young people and their families, within the Reconnect framework.

• Provide effective early intervention strategies for “at risk” young people and their families, in conjunction with the Reconnect team, partners and service providers.

• Plan, deliver and co-facilitate group work initiatives.

• Complete regular reporting, data collection, and record keeping.

• Community and school engagement including out posting.

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Bachelor of Youth Work, Social Work, or equivalent in a related discipline.

• Significant experience in working with and providing casework to young people and their families, particularly within the context of early intervention and youth homelessness.

• An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.

• An understanding of key issues as it relates to youth homelessness and family breakdown.

• Demonstrated ability to work collaboratively with other organisations in the education and welfare sectors, in formal and informal partnerships, to achieve client outcomes.

• Extensive knowledge of casework principles.

• Demonstrated capacity to deliver group work initiatives.

• An understanding of the requirements for ensuring child safety.

Screening Criteria:

• National Police check

• Working with Children check or ability to obtain

• Valid Victorian Driver's license

• Right to Work in Australia

Applications for this role will close on 23 October 2026

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.