Financial Counsellor

The Salvation Army Australia; Bunbury; On-site; AUD 52,000 - 70,000; Part time

Benefits offered by this job

Salary packaging benefits

Entertainment benefits

Flexible working days and hours

Employee Assistance Program

Discounts

Fitness Passport membership

Leave purchasing scheme

Parental leave

Professional development

Supportive team

Job summary

The Salvation Army Australia is seeking a committed Moneycare Financial Counsellor to join our Bunbury WA team on a permanent part-time basis (0.8 FTE). You will provide holistic financial counselling, case work and advocacy to individuals and families facing financial hardship, while growing our Moneycare presence across Western Australia.

Based in Bunbury, you will conduct assessments, develop tailored case plans and deliver financial capability programs, with days and hours negotiable for the

Qualifications

• Diploma of Financial Counselling or nearing completion.
• Experience in financial counselling or related field.
• Accreditation or eligibility to work towards accreditation.

Responsibilities

• Provide holistic financial counselling, casework and advocacy services.
• Undertake assessments and develop tailored case plans for clients.
• Support clients to address financial hardship and achieve sustainable outcomes.
• Deliver financial capability and financial literacy initiatives within the community.
• Maintain accurate client records and reporting requirements.
• Advocate with creditors and financial institutions on behalf of clients.
• Engage with community organisations and referral partners.
• Work site-based in Bunbury with flexible days and hours, negotiable.

Skills

Advocacy

Negotiation

Problem-solving

Interpersonal communication

Active listening

Diversity engagement

Autonomy

Prioritisation

Administrative skills

Record-keeping

Driver's licence

Working with Children Check

Education

Diploma of Financial Counselling

Diploma of Community Services (Financial Counselling) or nearing completion

Tools

Microsoft Office

Client management systems

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Moneycare Financial Counsellor

Bunbury, WA

Permanent Part Time | 0.8 FTE (30.4 hours per week)

Why this role matters

Financial hardship can affect every part of a person's life. When people reach out to Moneycare, they are often facing overwhelming debt, housing pressures, relationship challenges or uncertainty about what comes next. They are looking for someone who will listen without judgement, advocate on their behalf and help them navigate a way forward. As a Financial Counsellor with The Salvation Army, you will empower people to regain control of their financial circumstances and rebuild confidence in their future. Through advocacy, practical support and compassionate guidance, you will help individuals and families overcome barriers, make informed decisions and achieve meaningful, lasting change. This is also a unique opportunity to join Moneycare during an exciting period of growth in Western Australia. As a newly created position in Bunbury, you will help establish and grow our presence across the Southwest, building strong community connections and improving access to financial counselling support for those who need it most.

About The Role

You will provide holistic financial counselling, casework and advocacy services to individuals and families experiencing financial hardship. Working within the Moneycare program, you will undertake assessments, develop tailored case plans and support clients to identify practical solutions that improve their financial wellbeing, resilience and quality of life. You will also deliver financial capability and financial literacy initiatives that help people build the confidence and skills needed to make informed financial decisions. As a community-based counselling role, the position is site based in Bunbury, with client appointments, outreach and stakeholder engagement delivered in person. This permanent part-time position within the Moneycare WA team, reporting to the State Manager, offers flexibility with days and hours negotiable for the right candidate. Salary will be commensurate with qualifications, skills and experience.

How You Will Make An Impact

• Undertake intake, assessment, case planning and referral activities.
• Provide client-centred financial counselling, case management and advocacy services.
• Support clients to address financial hardship and achieve sustainable outcomes.
• Advocate with creditors, financial institutions, government agencies and other stakeholders on behalf of clients.
• Develop and implement individualised case plans in partnership with clients.
• Deliver financial capability and financial literacy education activities within the community.
• Maintain accurate client records, case notes and reporting requirements.
• Build and maintain effective relationships with community organisations and referral partners.
• Identify service gaps and contribute to continuous improvement initiatives.
• Work within the Moneycare Practice Framework and The Salvation Army policies and procedures.

What You Will Bring

• Diploma of Financial Counselling, Diploma of Community Services (Financial Counselling) or nearing completion.
• Accreditation, or eligibility to work towards accreditation, with a recognised financial counselling association.
• Experience supporting people experiencing financial hardship, crisis or other complex life circumstances.
• Strong advocacy, negotiation and problem-solving skills.
• Ability to build trust and engage effectively with people from diverse backgrounds.
• Excellent interpersonal, communication and active listening skills.
• Ability to work autonomously while managing competing priorities.
• Strong administrative and record-keeping skills.
• Proficiency with Microsoft Office applications and client management systems.
• A compassionate, non-judgemental approach and commitment to person-centred practice.
• WA Current driver's licence.
• WA Working with Children Check

What We Offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefits ($2,650 tax free).
• Flexibility in working days and hours, negotiable for the right candidate.
• Employee Assistance Program providing confidential counselling and support for you and your family.
• Financial, retail and lifestyle discounts.
• Discounted health and fitness memberships through Fitness Passport.
• Up to 8 weeks of leave per year through our purchase leave scheme.
• Generous parental leave provisions.
• Up to 5 days paid leave each year to support a Salvation Army program or activity.
• Ongoing professional development and learning opportunities.
• A supportive and values-driven team committed to making a meaningful impact in the community.

How To Apply

To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration