Finance Support Officer - Debt

NSW Department of Customer Service; Orange City Council; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Career development

Inclusive workplace culture

Flexible working arrangements

Job summary

NSW Department of Customer Service – Orange NSW is seeking a Finance Support Officer with a focus on debt. The role supports debt management processing, client contact and invoicing analysis to sustain agency cashflow and government services in NSW.

You will contribute to process improvements, assist with system testing and work within a collaborative Revenue & Debt Management team to ensure compliance and high-quality customer service.

Qualifications

• Has experience in debt collection, accounts receivable, revenue management or a similar finance environment.
• Demonstrates strong customer service and communication skills.
• Can analyse information and make sound decisions within policies and procedures.

Responsibilities

• Undertake debt management processing activities, including inbound and outbound customer contact.
• Analyse invoices, payment arrangements and account information to support debt recovery and agency cashflow.
• Monitor and action debt management requests in line with SLAs.
• Provide accurate, timely debt management advice to customers and staff.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of financial system enhancements and upgrades.

Skills

Debt management

Accounts receivable

Revenue management

Customer service

Analytical thinking

Job description

NSW Department of Customer Service – Orange NSW

Finance Support Officer - Debt - Talent Pool

• Government Shared Services | Department of Customer Service
  Revenue & Debt Management


• Location: Orange or Parramatta NSW

Join a team that makes a difference

Government Shared Services (GSS) provides critical financial and business services to NSW Government agencies. We are seeking motivated and customer-focused individuals to join our Revenue & Debt Management team as Finance Support Officers - Debt.

This is an excellent opportunity to build your career in finance while supporting debt management activities that contribute to the financial sustainability of government agencies and the delivery of essential services across NSW.

The role is responsible for the timely, accurate and consistent completion of financial transaction processing and debt management activities, ensuring high-quality customer service and compliance with relevant legislation, policy and procedures.

About the Role

As a Finance Support Officer - Debt, you will:

• Undertake debt management processing activities, including inbound and outbound customer contact.


• Analyse customer invoices, payment arrangements and account information to support effective debt recovery and agency cashflow.


• Monitor and action debt management requests in accordance with service level agreements.


• Provide accurate and timely advice to customers, stakeholders and internal staff on debt management processes.


• Assist with identifying opportunities to improve processes, systems and documentation.


• Support testing of system enhancements and upgrades within financial and corporate systems.


• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

About You

You will be someone who:

• Has experience in debt collection, accounts receivable, revenue management or a similar finance environment.


• Demonstrates strong customer service and communication skills.


• Can confidently manage sensitive or difficult conversations while maintaining professionalism.


• Has the ability to analyse information and make sound decisions within established policies and procedures.


• Is organised, detail-focused and able to manage competing priorities.


• Works collaboratively and contributes positively to team outcomes.


• Is comfortable using financial systems and technology to achieve business results.

What We're Looking For

Successful candidates will demonstrate capability in:

• Communicating Effectively


• Committing to Customer Service


• Delivering Results


• Displaying Resilience and Courage


• Acting with Integrity

Why Join Us?

At Government Shared Services, you will be part of a supportive and collaborative team delivering services that matter.

We offer:

• Career development and learning opportunities


• A supportive and inclusive workplace culture


• Flexible working arrangements


• Meaningful work that contributes to the effective delivery of services across the NSW public sector

Applications are encouraged from candidates with experience in debt management, collections, accounts receivable, revenue management, customer service or related financial operations.

The successful applicants will form a talent pool that may be used to fill current and future Clerk Grade 3/4 vacancies within Revenue & Debt Management.

Salary Grade 3/4, with the base salary for this role starting at 87,199 base plus superannuation

Closing Date: 2 November, 9.95am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process