Finance Support Officer

NSW Department of Customer Service; City of Parramatta; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Career development

Inclusive workplace culture

Flexible working arrangements

Meaningful work

Job summary

NSW Department of Customer Service in Parramatta NSW is seeking a Finance Support Officer to manage accounts receivable processing and related tasks in a government setting. The role offers stable government employment with opportunities to contribute to the Revenue & Debt Management team.

The position is based in NSW, with salary starting at base 87,199 plus superannuation, and a focus on accurate financial processing and customer service excellence.

Qualifications

• Experience in accounts receivable, finance administration or a similar finance environment.
• Strong customer service and communication skills.
• Ability to analyse information and follow policies and procedures.

Responsibilities

• Undertake accounts receivable processing in accordance with standard operating procedures.
• Analyse customer accounts, invoices and supporting documentation to ensure accurate processing and management of receivables.
• Monitor and action accounts receivable requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on accounts receivable processes.
• Liaise with customers and stakeholders regarding account enquiries, discrepancies and outstanding matters.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

Skills

Accounts receivable

Finance administration

Customer service

Finance systems

Job description

NSW Department of Customer Service – Parramatta NSW

Finance Support Officer - Revenue & Debt Management - Talent Pool

• Government Shared Services | Department of Customer Service
  Accounts Receivable, Revenue & Debt Management
• Location: Orange or Parramatta, NSW
• Advert Closes - 2 October, 9.59am

Join a team that makes a difference

Government Shared Services (GSS) provides critical financial and business services to NSW Government agencies. We are seeking motivated and customer-focused individuals to join our Revenue & Debt Management team as Finance Support Officers.

This is an excellent opportunity to build your career in finance while supporting accounts receivable activities that contribute to the financial sustainability of government agencies and the delivery of essential services across NSW.

The role is responsible for the timely, accurate and consistent completion of financial transaction processing and accounts receivable activities, ensuring high-quality customer service and compliance with relevant legislation, policy and procedures.

About the Role

As a Finance Support Officer - Revenue & Debt Management, you will:

• Undertake accounts receivable processing activities in accordance with standard operating procedures.
• Analyse customer accounts, invoices and supporting documentation to ensure the accurate processing and management of receivables.
• Monitor and action accounts receivable requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on accounts receivable processes.
• Liaise with customers and stakeholders regarding account enquiries, discrepancies and outstanding matters.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

About You

You will be someone who:

• Has experience in accounts receivable, finance administration, customer service or a similar finance environment.
• Demonstrates strong customer service and communication skills.
• Can confidently manage customer enquiries and resolve account-related issues.
• Has the ability to analyse information and make sound decisions within established policies and procedures.
• Is organised, detail-focused and able to manage competing priorities.
• Works collaboratively and contributes positively to team outcomes.
• Is comfortable using financial systems and technology to achieve business results.

What We’re Looking For

Successful candidates will demonstrate capability in:

• Communicating Effectively
• Committing to Customer Service
• Delivering Results
• Displaying Resilience and Courage
• Acting with Integrity

Why Join Us?

At Government Shared Services, you will be part of a supportive and collaborative team delivering services that matter.

We offer:

• Career development and learning opportunities
• A supportive and inclusive workplace culture
• Flexible working arrangements
• Meaningful work that contributes to the effective delivery of services across the NSW public sector

Salary Grade 3/4, with the base salary for this role starting at 87,199 base plus superannuation

For enquiries relating to recruitment please contact Scott Walker via ************@customerservice.nsw.gov.au.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 2 October, 9.59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process