Finance Support Officer

NSW Connect; City of Parramatta; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Career development

Inclusive workplace culture

Flexible working arrangements

Meaningful public service work

Job summary

Government Shared Services is seeking Finance Support Officers for Revenue & Debt Management to join a dedicated team in NSW. The role focuses on timely, accurate accounts receivable processing, customer service excellence and adherence to policies.

It involves analysing receivables, handling inquiries and supporting system upgrades to improve processes. Based in Orange or Parramatta, the position offers a base salary starting at AU$87,199 plus superannuation, with a talent pool may be created

Qualifications

• Experience in accounts receivable, finance administration or a similar finance environment.
• Strong customer service and communication skills.
• Ability to analyse information and make decisions within policies.
• Organised, detail-focused and able to manage competing priorities.
• Collaborative and able to contribute to team outcomes.
• Comfortable using financial systems and technology to achieve results.

Responsibilities

• Undertake accounts receivable processing in line with SOPs.
• Analyse customer accounts, invoices and supporting docs for accurate processing.
• Monitor accounts receivable requests per service levels.
• Provide timely advice to customers, stakeholders and staff on processes.
• Liaise on account inquiries, discrepancies and outstanding matters.
• Support process improvements and testing of system enhancements.
• Contribute to a high-performing team focused on service and compliance.

Skills

Communicating Effectively

Committing to Customer Service

Delivering Results

Displaying Resilience and Courage

Acting with Integrity

Job description

Finance Support Officer – Revenue & Debt Management - Talent Pool

• Government Shared Services | Department of Customer Service
  Accounts Receivable, Revenue & Debt Management
• Location:Orange or Parramatta, NSW
• Advert Closes - 2 October, 9.59am

Join a team that makes a difference

Government Shared Services (GSS) provides critical financial and business services to NSW Government agencies. We are seeking motivated and customer-focused individuals to join our Revenue & Debt Management team as Finance Support Officers.

This is an excellent opportunity to build your career in finance while supporting accounts receivable activities that contribute to the financial sustainability of government agencies and the delivery of essential services across NSW.

The role is responsible for the timely, accurate and consistent completion of financial transaction processing and accounts receivable activities, ensuring high-quality customer service and compliance with relevant legislation, policy and procedures.

About the Role

As a Finance Support Officer – Revenue & Debt Management, you will:

• Undertake accounts receivable processing activities in accordance with standard operating procedures.
• Analyse customer accounts, invoices and supporting documentation to ensure the accurate processing and management of receivables.
• Monitor and action accounts receivable requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on accounts receivable processes.
• Liaise with customers and stakeholders regarding account enquiries, discrepancies and outstanding matters.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

About You

You will be someone who:

• Has experience in accounts receivable, finance administration, customer service or a similar finance environment.
• Demonstrates strong customer service and communication skills.
• Can confidently manage customer enquiries and resolve account-related issues.
• Has the ability to analyse information and make sound decisions within established policies and procedures.
• Is organised, detail-focused and able to manage competing priorities.
• Works collaboratively and contributes positively to team outcomes.
• Is comfortable using financial systems and technology to achieve business results.

What We're Looking For

Successful candidates will demonstrate capability in:

• Communicating Effectively
• Committing to Customer Service
• Delivering Results
• Displaying Resilience and Courage
• Acting with Integrity

Why Join Us?

At Government Shared Services, you will be part of a supportive and collaborative team delivering services that matter.

We offer:

• Career development and learning opportunities
• A supportive and inclusive workplace culture
• Flexible working arrangements
• Meaningful work that contributes to the effective delivery of services across the NSW public sector

Salary Grade 3/4, with the base salary for this role startingat 87,199 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 2 October, 9.59am

Careers at Department of Customer Service
A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process