Finance Support Officer - Debt

NSW Connect; Orange City Council; On-site; AUD 78,000 - 96,000; Full time

Job summary

Government Shared Services (GSS) – Revenue & Debt Management is seeking a Finance Support Officer – Debt to join a team that makes a difference. Location: Orange or Parramatta NSW; salary Grade 3/4 with base salary starting at 87,199 plus superannuation.

You will be responsible for debt processing, invoices, payment arrangements and customer contact to support debt recovery and agency cashflow while ensuring service levels and compliance.

Qualifications

• Experience in debt collection or accounts receivable.
• Strong customer service and communication skills.
• Confident handling of sensitive conversations.
• Ability to analyse information within policy.
• Organised with ability to manage competing priorities.
• Collaborative team member with a positive impact.

Responsibilities

• Undertake debt management processing activities, including inbound and outbound customer contact.
• Analyse customer invoices, payment arrangements and account information to support debt recovery and agency cashflow.
• Monitor and action debt management requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on debt management processes.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

Skills

Debt collection

Accounts receivable

Revenue management

Customer service

Communication

Decision making

Organised

Teamwork

Financial systems

Tools

Financial systems

Job description

Finance Support Officer – Debt - Talent Pool

• Government Shared Services | Department of Customer Service
  Revenue & Debt Management
• Location: Orange or Parramatta NSW

Join a team that makes a difference

Government Shared Services (GSS) provides critical financial and business services to NSW Government agencies. We are seeking motivated and customer-focused individuals to join our Revenue & Debt Management team as Finance Support Officers – Debt.

This is an excellent opportunity to build your career in finance while supporting debt management activities that contribute to the financial sustainability of government agencies and the delivery of essential services across NSW.

The role is responsible for the timely, accurate and consistent completion of financial transaction processing and debt management activities, ensuring high-quality customer service and compliance with relevant legislation, policy and procedures.

About the Role

As a Finance Support Officer – Debt, you will:

• Undertake debt management processing activities, including inbound and outbound customer contact.
• Analyse customer invoices, payment arrangements and account information to support effective debt recovery and agency cashflow.
• Monitor and action debt management requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on debt management processes.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

About You

You will be someone who:

• Has experience in debt collection, accounts receivable, revenue management or a similar finance environment.
• Demonstrates strong customer service and communication skills.
• Can confidently manage sensitive or difficult conversations while maintaining professionalism.
• Has the ability to analyse information and make sound decisions within established policies and procedures.
• Is organised, detail-focused and able to manage competing priorities.
• Works collaboratively and contributes positively to team outcomes.
• Is comfortable using financial systems and technology to achieve business results.

What We're Looking For

Successful candidates will demonstrate capability in:

• Communicating Effectively
• Committing to Customer Service
• Delivering Results
• Displaying Resilience and Courage
• Acting with Integrity

Why Join Us?

At Government Shared Services, you will be part of a supportive and collaborative team delivering services that matter.

We offer:

• Career development and learning opportunities
• A supportive and inclusive workplace culture
• Flexible working arrangements
• Meaningful work that contributes to the effective delivery of services across the NSW public sector

Applications are encouraged from candidates with experience in debt management, collections, accounts receivable, revenue management, customer service or related financial operations.

The successful applicants will form a talent pool that may be used to fill current and future Clerk Grade 3/4 vacancies within Revenue & Debt Management.

Salary Grade 3/4, with the base salary for this role startingat 87,199 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 2 October, 9.95am

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.