File Release Officer

WorkCover Queensland; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Wellbeing program

Job summary

WorkCover Queensland is seeking a File Release Officer to oversee the secure, accurate, and timely release of claim information to the regulator. In a high-volume environment, you will manage end-to-end preparation, QA and certification of file releases while ensuring privacy and regulatory compliance.

Collaboration with the Regulator review unit is essential. Your role blends technical document management with strong stakeholder engagement and problem-solving abilities to maintain data

Qualifications

• Experience in records management, information release and document management.
• Understanding of privacy, confidentiality and compliance requirements.
• Proficiency with document management systems and PDF editing tools.
• Strong attention to detail and ability to identify discrepancies.
• Effective stakeholder engagement and communication skills.
• Ability to manage competing priorities and meet deadlines in a high-volume environment.
• Strong analytical and problem-solving abilities for complex information release issues.
• Ability to interpret and apply policies and regulatory requirements accurately.

Responsibilities

• Coordinate end-to-end preparation and certification of claim file releases.
• Ensure releases are accurate, secure and compliant with privacy obligations.
• Collaborate with Regulator review unit and internal stakeholders.
• Investigate and resolve file release issues and maintain records integrity.

Skills

Records management

Privacy & confidentiality

Compliance

Stakeholder engagement

Managing priorities

Critical thinking

Problem solving

Policy interpretation

Attention to detail

Communication skills

Tools

Document management systems

PDF editing tools

Job description

Job no: 494662
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Claims and Customer Support/Contact Centre

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

As a File Release Officer, you will play a critical role in ensuring claim information is released accurately, securely and on time to the regulator. Working within a high-volume environment, you will coordinate the end-to-end preparation, quality assurance and certification of claim file releases, ensuring compliance with privacy obligations, regulatory requirements and organisational standards. Your work will directly support external stakeholders in making informed decisions while protecting sensitive information and maintaining the integrity of claim records.

This is a role that combines technical document management expertise with strong stakeholder engagement and problem-solving skills. You will investigate and resolve file release issues, manage competing priorities and liaise with the Regulator review unit and internal stakeholders to facilitate compliant file releases.

About You

You are a highly organised and detail-oriented professional who thrives in a structured, compliance-focused environment. With strong judgement, communication skills and a proactive approach, you balance accuracy, quality and tight deadlines while maintaining strict standards of privacy, confidentiality and regulatory compliance.

• Experience in records management, information release, document management and controlor a similar administrative environment.
• Sound understanding of privacy, confidentiality and compliance requirements.
• Proficiency in document management systems, PDF editing tools and digital records.
• Strong attention to detail, with the ability to identify and resolve discrepancies.
• Effective stakeholder engagement and communication skills.
• Proven ability to manage competing priorities and meet deadlines in a high-volume environment.
• Strong critical thinking and problem-solving skills, particularly for complex information releaseissues.
• Ability to interpret and apply policies, procedures and regulatory requirements accurately and consistently.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work-life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working atWorkCoverQld.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ***********@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.

Advertised: 26 Oct 2026 (9:00 AM) E. Australia Standard Time
Applications close: 09 Nov 2026 (12:00 PM) E. Australia Standard Time