Field Technician QLD

Ball & Doggett; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Competitive salary

Parental leave

Employee assistance

Flare benefits

Learning & development

National scope

Job summary

Ball & Doggett in Brendale, Queensland, is seeking a skilled Field Technician to install, service and repair digital print, finishing and production equipment. You will work across the Sign, Display and Digital team with national responsibility and advance technology.

You will diagnose electrical, mechanical and electronic faults, configure software, and complete service documentation. A current Australian driver license and willingness to travel are required.

Qualifications

• Relevant Electrical or Mechanical trade qualifications, or equivalent industry experience.
• Experience diagnosing and repairing mechanical, electrical and electronic equipment.
• Experience installing and servicing wide-format printers, CNC routers, laser cutting equipment or similar industrial machinery.
• Basic understanding of electrical schematics and technical drawings.
• Knowledge of wide-format printing applications and associated consumables is highly regarded.
• Strong troubleshooting and analytical skills with excellent attention to detail.
• Effective time management and organisational skills.
• A customer-focused approach with excellent communication and interpersonal skills.
• The ability to work independently while also contributing positively to a collaborative team.
• A current Australian Driver Licence and willingness to travel as required.
• Extensive training will be provided to the successful candidate, along with support and guidance in responding to customer enquiries and special requirements.
• Experience within the paper, packaging and printing industry would be advantageous.

Responsibilities

• Install, commission, service, maintain and repair a range of digital print, finishing and production equipment.
• Install, maintain and troubleshoot CNC Router and Laser Cutter equipment, ensuring optimal performance.
• Diagnose and repair electrical, mechanical and electronic faults on a variety of equipment.
• Install, configure and support associated software and workflow solutions.
• Perform preventative maintenance and scheduled servicing.
• Work collaboratively with the Service Coordinator, OEM partners and vendors to resolve issues.
• Read and interpret electrical schematics, wiring diagrams and technical documentation.
• Provide technical support and training to customers on equipment operation and maintenance.
• Complete service documentation accurately and promptly.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Diagnosing faults

Customer communication

Independent work

Education

Electrical or Mechanical trade qualifications

Tools

CNC Router

Laser Cutter

Wide-format printers

Electrical schematics

Job description

At Ball & Doggett, we help bring big ideas to life.

As Australia's largest distributor of printable materials, packaging solutions, labels, wide-format media, digital papers and consumables, Ball & Doggett plays a vital role behind many of the products people see and use every day.

With over 100 years of industry expertise across Australia and New Zealand, we are proud of our collaborative culture, strong customer focus and commitment to innovation. Recently recognised as a WRK+ Great Workplace, we continue to invest in our people, technology and future growth.

Why You'll Love This Opportunity

• Flexible working arrangements
• Competitive salary package
• Paid parental leave
• Employee Assistance Program
• Workplace benefits through Flare
• Ongoing learning and development opportunities
• Lead a high-impact digital growth channel with national responsibility
• Shape the future of e-commerce within a market-leading organisation
• Work with emerging technologies including AI-powered search, recommendations and automation
• Partner with senior leaders and influence strategic business decisions
• Join a supportive, collaborative culture where your ideas are valued

The Opportunity

Our Sign, Display & Digital department, dedicated to creating impactful visual solutions for our clients is currently seeking a skilled and motivated Field Technician to join our dynamic team. If you have a passion for technology, excellent problem-solving skills, and enjoy hands-on work in diverse settings, we want to hear from you. We currently have a full-time position available within our friendly and dedicated Sign, Display and Digital team based in Brendale, QLD.

What You'll Be Doing

Reporting directly to the National Service Manager – Equipment & Service – Sign, Display & Digital, your responsibilities will include:

• Install, commission, service, maintain and repair a range of digital print, finishing and production equipment.
• Install, maintain and troubleshoot CNC Router and Laser Cutter equipment, ensuring optimal performance and customer satisfaction.
• Diagnose and repair electrical, mechanical and electronic faults on a variety of equipment.
• Install, configure and support associated software and workflow solutions.
• Perform preventative maintenance and scheduled servicing.
• Work collaboratively with the Service Coordinator, OEM partners and vendors to identify and resolve technical issues.
• Read and interpret electrical schematics, wiring diagrams and technical documentation.
• Provide technical support and training to customers on equipment operation and maintenance.
• Complete service documentation accurately and promptly.
• Participate in OEM certification programs and ongoing technical training to maintain product knowledge.

You will ideally be someone who has

• Relevant Electrical or Mechanical trade qualifications, or equivalent industry experience.
• Experience diagnosing and repairing mechanical, electrical and electronic equipment.
• Experience installing and servicing wide-format printers, CNC routers, laser cutting equipment or similar industrial machinery.
• Basic understanding of electrical schematics and technical drawings.
• Knowledge of wide-format printing applications and associated consumables is highly regarded.
• Strong troubleshooting and analytical skills with excellent attention to detail.
• Effective time management and organisational skills.
• A customer-focused approach with excellent communication and interpersonal skills.
• The ability to work independently while also contributing positively to a collaborative team.
• A current Australian Driver Licence and willingness to travel as required.
• Extensive training will be provided to the successful candidate, along with support and guidance in responding to customer enquiries and special requirements.
• Experience within the paper, packaging and printing industry would be advantageous.

In return, Ball & Doggett will help you to grow your career in a genuinely supportive, multi-national company. We offer a flexible, friendly and empowered work environment, free parking, great colleagues and leaders who are respected throughout our industry, and the opportunity to truly make a difference to our growing business.

Please note the successful candidate will be required to pass a National Police Check and pre-employment medical, including Drug & Alcohol test.