Field Technical Advisor

TAUS TAKRAF Australia Pty Ltd; Perth; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Site and travel allowances

Flexible hybrid working

Professional growth opportunities

Novated leasing

Parental leave

Employee Assistance Program

Job summary

TAKRAF Group is seeking an experienced Field Technical Advisor to join our Perth-based team. You will provide technical expertise during site maintenance shutdowns, support customers in operating and troubleshooting mineral processing equipment, and conduct regular on-site visits to deliver hands-on assistance.

This field-based role combines technical problem-solving with customer interaction and sales. You will train operators, diagnose issues, manage installations and maintenance, and build

Qualifications

• Field service experience in the mineral processing industry.
• Strong troubleshooting and technical support skills.
• Excellent customer service and communication abilities.
• Team player with initiative, adaptability and problem-solving skills.
• Proficient with mobile tools and Microsoft Office.
• Flexible to work varying schedules and meet site requirements.

Responsibilities

• Provide service, maintenance, and technical support during field visits and shutdowns.
• Undertake customer visits to promote the company’s goods and services.
• Train and educate customer operators on safe and correct plant operation.
• Diagnose technical issues and implement effective solutions.
• Manage installations, repairs, commissioning, and ongoing maintenance services.
• Maintain site visit schedules and produce timely service reports.
• Identify opportunities to grow business at customer sites.
• Maintain regular communication and build strong relationships with customers.
• Continuously develop technical knowledge of products and services.
• Follow company procedures, safety protocols, and collaborate with the technical team.

Skills

Field service

Troubleshooting

Customer service

Communication

Team player

MS Office

Tools

Microsoft Office

Job description

Join TAKRAF Group where your impact reaches beyond borders. Build your future with a company that values innovation, inclusion, and continuous growth to help shape a sustainable future. We are looking for an experienced and proactive Field Technical Advisor to join our team. In this role, you will provide technical expertise during site maintenance shutdowns, support customers in the use and troubleshooting of our mineral processing equipment and conduct regular on-site visits to deliver hands‑on assistance. This is an engaging position that blends technical problem‑solving, customer interaction, and sales. This is a full‑time field-based role, based Perth reporting to the DELOKOR Aftermarket & Services Manager.

Your Responsibilities

• Provide service, maintenance, and technical support during field visits and shutdowns.
• Undertake customer visits to promote the company’s goods and services.
• Train and educate customer operators on safe and correct plant operation.
• Diagnose technical issues and implement effective solutions.
• Manage installations, repairs, commissioning, and ongoing maintenance services.
• Maintain site visit schedules and produce timely service reports.
• Identify opportunities to grow business at customer sites.
• Maintain regular communication and build strong relationships with customers.
• Continuously develop technical knowledge of products and services.
• Follow company procedures, safety protocols, and collaborate with the technical team.

Your Profile

• Field service experience in the mineral processing industry.
• Strong troubleshooting, repair, and technical support skills.
• Excellent customer service and communication abilities.
• Team player with initiative, adaptability, and problem-solving skills.
• Proficient with mobile tools and Microsoft Office.
• Flexible to work varying schedules and meet site requirements.

Your Benefits

• Site and Travel allowances available, in accordance with the company policy.
• Enjoy flexible hybrid working from both the office and home after successfully completing your probation period, in accordance with the company policy.
• Access professional growth and development opportunities.
• Access to novated leasing arrangements, providing a flexible and tax-effective way to finance a vehicle.
• Entitlement to paid parental leave in accordance with the National Employment Standards (NES) and Company policy.
• Access to our Employee Assistance Program for you and direct family members.

Joining #TeamTAKRAF means becoming part of a global, multicultural team that values safety, integrity, collaboration and innovation.

We are committed to creating an inclusive workplace where everyone is treated with respect, has equal opportunities and can contribute to their full potential. Our employment decisions are based on qualifications, experience and business needs.

With centuries of expertise, TAKRAF Group leads the way in mining, material handling and minerals processing. Combining responsibility, advanced technologies and a commitment to quality and safety. We turn complex challenges into innovative opportunities - combining the strengths of our brands TAKRAF and DELKOR to deliver integrated solutions. We leverage our experience, acquired over more than three centuries, to provide equipment, systems and services that best satisfy our clients’ requirements. Together, we deliver solutions for commodity security that stand the test of time and create lasting value - For Mining with Meaning.

With more than 1,000 employees across Europe, the Middle East, Africa, the Americas, Asia and Oceania, TAKRAF Group offers a variety of challenging and rewarding career opportunities around the world. We are constantly looking for people who are dynamic, boast an initiative spirit, have a propensity to working in a team, and are ready to compete within a continually evolving multi-location environment where understanding and having respect for local cultures is a winning success factor.