Field Service Engineer - Mining - Australia*

TOMRA; The Hills Shire Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

TOMRA Mining seeks a Field Service Engineer in Mining Service, based in the Sydney region, responsible for commissioning, maintenance, and troubleshooting of sorting equipment at customer sites.

The role involves extensive travel across Australia and APAC to remote sites, delivering on-site support and remote diagnostics.

Qualifications

• An engineering qualification or trade with hands-on mechanical and electrical skills.
• Ability to diagnose and resolve technical issues independently.
• Electrical qualification/trade would be advantageous.
• >3 years proven field service, maintenance, and troubleshooting experience.
• Customer-focused mindset with strong communication and interpersonal skills.
• Willingness to travel across Australia and internationally (150–180 days/year).
• Fluency in spoken and written English; other languages advantageous.
• Australian Driver's licence and valid work rights in Australia.

Responsibilities

• Perform field service activities: installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrades of sorting equipment.
• Develop and maintain strong customer relationships for high satisfaction and long-term success.
• Maintain regular on-site presence to meet service level agreements.
• Train and support customer maintenance personnel for effective operation.
• Provide support for legacy equipment and coordinate in-house repairs.
• Ensure field service is delivered efficiently, on time, and within budget.
• Deliver technical phone support and field response, including weekend on-call.
• Provide expertise in testing, configuring, upgrading, and troubleshooting returned equipment at TOMRA Sydney Test Centre.
• Drive continuous improvement by identifying opportunities and feedback for quality and profitability.
• Coordinate with customers and internal teams for successful integration from sale to commissioning and post-commissioning.
• Collaborate with Applications and Engineering Design teams in AU and internationally.
• Contribute to positive workplace culture with professional, collaborative behaviours.

Skills

Field service experience

Mechanical skills

Electrical skills

Communication skills

English fluency

Education

Engineering qualification or trade

Tools

Digital tools

Service reporting systems

Remote diagnostics

Job description

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites.

The role involves extensive travel (150–180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites.

The role involves extensive travel (150–180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.

Job Description

• Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
• Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
• Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
• Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
• Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.
• Ensure field service activities are delivered efficiently, on time, and within budget.
• Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
• Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.
• Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
• Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
• Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.
• Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.

Qualifications

• An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
• Ability to diagnose and resolve technical issues independently and efficiently
• An electrical qualification or trade would be highly advantageous
• >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
• Customer-focused mindset with excellent communication and interpersonal skills
• Willingness to travel extensively across Australia and occasionally internationally (approx. 150–180 days per year)
• Fluency in spoken and written English
• Other languages are advantageous
• Comfortable using digital tools, service reporting systems, and remote diagnostics
• Australian Drivers licence
• Valid authority to work in Australia

Additional Information

What Makes You Successful

• Enjoys solving complex technical problems.
• Thrives in a customer-facing environment.
• Takes ownership and works effectively without close supervision.
• Communicates technical information in a clear and practical way.
• Adapts quickly to changing priorities and challenging situations.
• Is motivated by delivering outstanding customer experiences.
• Has a genuine passion for engineering and technology.

Why This Role

This role puts you close to the customer, close to the product, and gives you direct impact on revenue and customer satisfaction. At the same time, you’ll work in an international environment with room to shape processes and improve how we operate.

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.