Field Tech Support: Pumps & Minerals Processing

Metso Outotec; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Metso is seeking a Technical Support – Pumps specialist to provide field service across slurry pumps, cyclones, valves and hoses. You will work with customers and internal teams to improve equipment reliability and lifecycle value, including commissioning, troubleshooting and training.

You will travel to customer sites as needed, support warranty and technical incidents, and contribute to service development and continuous improvement within a global team.

Responsibilities

• Provide technical support and field service expertise across Metso’s Pumps portfolio, including slurry pumps, cyclones, valves and hoses.
• Partner with customers to understand operational challenges and recommend practical technical solutions.
• Support commissioning, start-ups, performance checks, equipment trials, warranty inspections and parts requirements.
• Troubleshoot equipment and process issues through site visits, technical investigations and root cause analysis.
• Support the resolution of warranty claims, technical incidents and customer concerns.
• Provide technical guidance to sales, field service, quality and other internal teams.
• Review inspection reports and installed-base information to provide recommendations for equipment performance, maintenance and lifecycle improvements.
• Identify opportunities within the installed customer base for aftermarket services, parts, repairs and lifecycle solutions.
• Support the development of sustainable growth and retention strategies across the Pumps portfolio.
• Work collaboratively with local and global sales, service and technical teams to strengthen service capabilities.
• Contribute technical expertise to product development, technical sales support, problem management and continuous improvement initiatives.
• Develop and deliver technical training for customers and internal teams.
• Maintain an understanding of industry developments, competitor activity and evolving customer needs.
• Build trusted customer relationships through responsive, knowledgeable and high-quality technical support.

Job description

Metso is seeking a Technical Support – Pumps specialist to provide field service across slurry pumps, cyclones, valves and hoses. You will work with customers and internal teams to improve equipment reliability and lifecycle value, including commissioning, troubleshooting and training.

You will travel to customer sites as needed, support warranty and technical incidents, and contribute to service development and continuous improvement within a global team.