Field Services Strategy & Operations Leader

Optus; New South Wales; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Monthly $80 credit for Optus products

Employee discounts on Optus products

Job summary

Optus is seeking a strategic leader to govern and mature its Field Services platforms within the OSS/BSS ecosystem. You will shape the capability roadmap, guide vendor partnerships, and drive cross-functional alignment across engineering, operations, and senior stakeholders.

The role focuses on platform governance, capacity planning, and continuous improvement to enhance service delivery and workforce productivity. A senior engineering/telecom background is essential for success.

Qualifications

• Engineering or Telecommunications degree required, with 8–12 years in OSS or related tech.
• Proven leadership in large Field Services deployments and vendor programs.
• Strong analytical skills and data-driven decision-making.

Responsibilities

• Provide strategic leadership and governance for Optus's Field Services platforms, ensuring successful delivery, quality outcomes, budget performance, and stakeholder alignment across engineering, operations, and vendor teams.
• Own the Field Services capability roadmap, driving platform evolution, technology innovation, and investment decisions that support network strategy and operational transformation objectives.
• Manage senior vendor relationships, commercial governance, contract performance, and technology partnerships to maximise value, innovation, and service outcomes.
• Establish integration standards, operational assurance frameworks, and data governance models to ensure seamless connectivity across Field Services, OSS, and BSS ecosystems.
• Lead continuous improvement initiatives by translating field operations insights into strategic recommendations that enhance service delivery, workforce productivity, and operational efficiency.

Skills

Field Services

Work order mgmt

Scheduling

Dispatch

OSS integration

Data governance

Vendor management

KPI dashboards

Stakeholder leadership

Team leadership

Education

Engineering/Telecommunications degree

Tools

CMDB

Job description

Optus is seeking a strategic leader to govern and mature its Field Services platforms within the OSS/BSS ecosystem. You will shape the capability roadmap, guide vendor partnerships, and drive cross-functional alignment across engineering, operations, and senior stakeholders.

The role focuses on platform governance, capacity planning, and continuous improvement to enhance service delivery and workforce productivity. A senior engineering/telecom background is essential for success.