Field Service Technician – Industrial Systems

The Innovative Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Innovative Group is seeking a self-motivated Service Technician to join our Projects & Service team in Australia. You will perform testing, fault finding, servicing and commissioning of controlled-environment, fume and chemical extraction systems at commercial and industrial sites.

You will work with autonomy in the field but have access to training, support and a collaborative team to back you up, while adhering to safety standards and company procedures.

Qualifications

• Experience in commercial electrical, HVAC or mechanical services.
• Strong fault-finding abilities.
• Hands-on problem solving with a practical approach.
• Commitment to safety and compliance.

Responsibilities

• Conduct onsite testing and servicing of specialised systems.
• Complete testing of controlled-environment, fume and chemical extraction systems.
• Diagnose faults, troubleshoot issues and determine solutions.
• Commissioning of new fume cupboards and biological safety cabinets.
• Carry out project commissioning and associated testing activities.
• Prepare clear, accurate and timely service reports.
• Identify repairs and prepare quotations where required.
• Provide accurate information to operations after field activities.
• Understand customer requirements and offer technical recommendations.
• Build and maintain positive relationships with customers and colleagues.
• Comply with company procedures and safety requirements.
• Complete Job Safety Analyses (JSA) and wear PPE.
• Maintain company vehicles, tools and equipment in good condition.
• Use tablets and digital tools for field documentation.
• Work independently and as part of a team.
• Identify opportunities for additional repairs or improvements.

Skills

Electrical

HVAC

Mechanical services

Fault finding

Job description

Are you a technically minded labourer who enjoys field work, problem-solving and working directly with customers? Are you looking to build on your skills and take your career to a new level?

We are looking for a self-motivated and forward-thinking Service Technician to join our Projects & Service team.

This role would suit someone with experience in commercial electrical, HVAC, mechanical services or a related technical trade who is looking to develop their skills in a specialised technical environment. Full training is provided, so this is your chance to potentially enter a new field and make the role your own.

You will work across a variety of commercial and industrial sites, carrying out testing, fault finding, servicing and commissioning of controlled-environment, fume and chemical extraction systems.

You’ll have plenty of autonomy in the field, while having access to training, technical support and a team behind you.

About the Role

As a Service Technician, you will be responsible for ensuring systems are tested, commissioned and operating correctly while providing a professional and reliable service to customers.

Your day-to-day responsibilities will include:

Conducting onsite testing and servicing of specialised systems.

Completing testing of controlled-environment, fume and chemical extraction systems.

Diagnosing faults, troubleshooting issues and determining appropriate solutions.

Completing commissioning of new fume cupboards and biological safety cabinets.

Carrying out project commissioning and associated testing activities.

Preparing clear, accurate and timely service reports.

Identifying repair and remedial works and preparing quotations where required.

Providing accurate information to the operations team following field activities.

Understanding customer requirements and providing appropriate technical recommendations.

Building and maintaining positive relationships with customers and colleagues.

Working in accordance with company procedures, relevant standards and safety requirements.

Completing Job Safety Analysis (JSA) requirements and ensuring the correct PPE is worn at all times.

Maintaining company vehicles, tools and technical equipment in a clean, safe and serviceable condition.

Using tablets, mobile applications and other digital tools to complete field documentation.

Working effectively both independently and as part of a team.

Identifying opportunities to assist customers with additional repairs, services or improvements.

About You

We’re looking for someone who takes pride in their work, enjoys solving technical problems and is keen to continue learning.

The ideal candidate will have:

Experience in commercial electrical, HVAC, mechanical services or a related technical field.

Strong technical and fault-finding abilities.

A practical, hands-on approach to problem solving.

Strong attention to detail and a commitment to safety and compliance.

The ability to work autonomously and manage field-based work effectively.

Strong written and verbal English communication skills.

A professional, approachable and customer-focused attitude.

Good organisational and time-management skills.

The ability to adapt to changing priorities and work schedules.

Confidence using mobile technology, tablets and field-service applications.

Mandatory Requirements

Applicants must:

Be an Australian citizen.

Be eligible to obtain a Police Clearance.

Be able to obtain Working With Children clearance where required.

Be able to obtain relevant site clearances where required.

Be able to pass a standard pre-employment medical assessment.

Hold or be willing to obtain a White Card.

Hold or be willing to obtain Working at Heights training.

Hold or be willing to obtain an EWP licence.

Be available to work flexible hours, including occasional weekends and interstate travel where required.

What's on Offer

This position offers a varied and hands-on field role with the opportunity to develop specialised technical skills.

You will be provided with the equipment and support required to perform your role effectively, including:

Company vehicle

Company uniform

Company phone and tablet

RDO process

Comprehensive training and ongoing technical support

Exposure to a variety of commercial and industrial environments

Opportunities to develop specialised technical and commissioning skills

Supportive team environment

A 6-month orientation and evaluation period applies to the position.

Why Join Us?

This is an opportunity to build a long-term career in a specialised field where technical ability, attention to detail and customer service are highly valued.

You’ll have the opportunity to work on a variety of projects and systems, develop your technical expertise and take ownership of your work in the field.

If you’re a reliable, proactive technician who enjoys being hands-on, solving problems and learning new skills, we’d like to hear from you.

Apply now to take the next step in your career as a Service Technician.

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