Coffee Machine Service Technician

Five Senses Coffee; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle (personal use)

Tools provided

Uniform provided

Job summary

Five Senses Coffee is seeking an experienced Coffee Machine Service Technician to own the NSW territory, servicing and supporting customers across sites and workshops. You’ll troubleshoot, install, repair and maintain commercial coffee equipment with autonomy, communicating directly with customers and ensuring high workmanship.

The role requires electrical or electronic skills, hands-on experience with commercial machines, a current driver’s licence, and strong customer service.

Qualifications

• Electrical or electronic qualifications or substantial hands-on experience.
• Experience with commercial coffee machines or electromechanical equipment including electrical/hydraulic/plumbing systems.
• Current driver's licence.
• Able to work independently in NSW territory.
• Strong communication and customer service skills.
• Safety-conscious with a commitment to quality workmanship.

Responsibilities

• Install, service, repair and maintain commercial coffee equipment at customer sites.
• Diagnose faults and perform preventative maintenance.
• Prepare equipment for installation and workshop overhauls.
• Build and maintain relationships with customers, colleagues, suppliers and third-party service providers.
• Maintain parts stock in the service van and workshop.
• Receive and dispatch equipment and keep a clean, safe workspace.
• Manage service jobs and complete electronic service records promptly.
• Maintain company assets including your service vehicle, tools and spare parts stock.
• Participate in after-hours callout roster.

Skills

Technical aptitude

Fault finding

Electrical/electronic knowledge

Customer service

Communication skills

Independent/stand-alone role

Organisation

Education

Electrical qualifications

Tools

ServiceMax

CRM software

Mobile apps

Job description

Electronic / Coffee Machine Service Technician

Are you an experienced Coffee Machine Technician looking for your next exciting challenge? If you enjoy solving technical problems, working hands-on with coffee equipment and delivering exceptional customer service, we’d love to hear from you!

Five Senses Coffee is looking for a skilled Coffee Machine Technician to take ownership of servicing and supporting our customers across NSW.

This is a varied, hands-on role combining field service, workshop repairs, equipment preparation and general equipment handling. Working autonomously, you’ll take ownership of the NSW territory, managing your own workload, communicating directly with customers, attending sites, troubleshooting technical issues and carrying out installations, repairs and preventative maintenance to keep our equipment performing at its best.

The NSW territory is in excellent shape, providing a great foundation for someone to step in and take the lead. A comprehensive handover will ensure a smooth transition, giving you the knowledge, tools and support you need to hit the ground running.

So, if you’re technically minded, take pride in your workmanship and enjoy the variety of working across customer sites, the workshop and warehouse, this is an opportunity to put your skills to work while helping keep great coffee flowing across NSW.

A Bit About Us

We are an Australian-owned specialty coffee roaster dedicated to supplying great coffee and exceptional service to our loyal and passionate customers. Five Senses Coffee is a values-driven company with a unique culture where we strive to be positive, ethical, excellent and caring in everything we do. Our mission is to positively impact people through specialty coffee.

We are committed to being a progressive company that values and supports its staff. We continuously seek to improve our workplace, products and services. As a certified B Corp and Carbon Neutral company, we use our business as a force for good.

Visit www.fivesenses.com.au to learn more about us!

What We’re Seeking

A hands-on problem solver with strong technical aptitude and fault-finding skills.

Electrical or electronic qualifications, or substantial relevant hands‑on experience working with commercial coffee machines or electromechanical equipment, including electrical, hydraulic or plumbing systems.

A positive attitude, strong work ethic and excellent communication skills.

Strong customer service skills, with a professional and approachable manner and a commitment to delivering a positive customer experience.

Someone comfortable in a standalone role, able to work independently, take ownership of their responsibilities and manage competing priorities.

Good organisational skills, attention to detail and a commitment to quality workmanship.

Confidence using computers, mobile applications and CRM or service management software such as ServiceMax or similar.

A proactive approach to maintaining a clean, safe and organised workspace.

A current driver's licence.

Experience with commercial coffee machines and a Restricted Electrical Licence (REL) would be advantageous.

Key Responsibilities

Install, service, repair and maintain commercial coffee equipment at customer sites.

Diagnose technical faults and carry out preventative maintenance to keep equipment operating reliably.

Prepare equipment for installation, including servicing, repairs and workshop overhauls.

Build and maintain strong working relationships with customers, colleagues, suppliers and third‑party service providers.

Maintain and replenish spare parts stock in your service van and the workshop, ensuring the parts and equipment you need are available when required.

Receive and dispatch equipment, helping maintain a clean, safe and organised warehouse.

Manage service jobs and complete electronic service records accurately and promptly.

Maintain company assets, including your service vehicle, tools and spare parts stock.

Participate in the after‑hours callout roster.

Competitive base salary, plus superannuation and applicable allowances.

Company vehicle, including personal use, and a mobile phone.

All required tools, training and uniform provided.

Support from an experienced Service Supervisor and wider team, while enjoying the autonomy to manage your own territory.

An established NSW territory with a comprehensive handover to help you hit the ground running.

A varied role with opportunities to broaden your technical skills and take ownership of your work.

Free coffee for your home setup (ofcourse).

At Five Senses Coffee, we embrace inclusivity and are dedicated to ensuring a recruitment process that is accessible to all. If you have any support or access requirements, we encourage you to advise us at the time of application. If you're neuro‑diverse, we value diverse perspectives and will collaborate to provide a supportive recruitment experience. To our fellow Australians who identify as Aboriginal, Torres Strait Islander, or other indigenous groups, we respect your cultural diversity and encourage you to communicate any unique requirements, allowing us to work together to ensure an inclusive and positive recruitment journey.