Field service technician - Melbourne Victoria

Umano Medical inc; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Umano Medical inc is seeking a dedicated Service Specialist to support customers and ensure our products operate at peak performance on site across client locations in Australia.

You will manage service calls, perform repairs and preventive maintenance, support product deliveries and commissioning, and train subcontractors and hospital staff, while maintaining clear service documentation and traveling as required.

Qualifications

• Experience in after-sales service or customer support.
• Hands-on product repair and technical support.
• Ability to read and interpret technical drawings.
• Willingness to travel as required.
• Proficiency with Microsoft Office Suite and Outlook.

Responsibilities

• Answer and manage service calls, ensuring customer problems are addressed and resolved.
• Perform repairs or preventive maintenance on our products at various client locations.
• Support product deliveries and commissioning.
• Train service subcontractors and hospital staff when required.
• Handle customer service requests, including complaints (processes, tools, and documentation).
• Process orders for parts or service requests for Umano Medical products.
• Ensure follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction.
• Maintain documentation for all service cases or service requests.
• Complete analysis and follow-up reports after customer visits.
• Provide technical support to service clerks and subcontractors.
• Monitor and analyze parts inventory.

Skills

Problem solving

Reading drawings

After-sales service

Hands-on repair

MS Office

Willingness to travel

Tools

Outlook

Job description

As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field. You’ll be the go-to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.

Specifically, this is what your day might look like

• Answer and manage service calls, ensuring customer problems are addressed and resolved
• Perform repairs or preventive maintenance on our products at various client locations
• Support product deliveries and commissioning
• Participate in training service subcontractors and, when required, technical staff in hospitals
• Handle customer service requests, including complaints (processes, tools, and documentation)
• Process orders for parts or service requests for Umano Medical products
• Ensure follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction
• Maintain documentation for all service cases or service requests
• Complete analysis and follow-up reports after customer visits
• Provide technical support to service clerks and subcontractors
• Monitor and analyze parts inventory
• Perform all other related tasks

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

The profile we're looking for

• Strong problem-solving skills and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after-sales service or customer support
• Hands‑on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.