Field Service Technician

WesTrac Cat; Tweed Heads; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Service vehicle

Parental leave

Career progression

Relocation assistance

Wellbeing benefits

Job summary

WesTrac Tweed Heads is seeking two experienced Plant Mechanics to join our Resident Field Service team. You will service, diagnose, and repair Caterpillar equipment across the Northern Rivers region, delivering outstanding customer service while representing a world‑leading brand.

Based in Tweed Heads, you will work independently on a diverse range of machinery, with strong support from our experienced team and access to WesTrac training pathways to progress your career.

Qualifications

• Australian recognised trade qualification in Mobile Plant Technology, Heavy Diesel or equivalent.
• Experience working on construction, earthmoving or mobile plant equipment.
• Strong diagnostic and fault-finding capability.
• Ability to work autonomously and manage field-based workloads.
• Excellent communication and customer service skills.
• Current unrestricted driver's licence.
• Caterpillar experience and SIS/ET exposure highly regarded.

Responsibilities

• Perform servicing, maintenance and repairs on Caterpillar equipment in the field.
• Diagnose and troubleshoot mechanical, hydraulic and electrical faults.
• Complete scheduled maintenance and breakdown support.
• Deliver high-quality customer service and technical support.
• Maintain accurate service reports and documentation.
• Uphold WesTrac's commitment to safety and quality.

Skills

Troubleshooting & diagnostics

Hydraulic & electrical fault finding

Autonomous fieldwork

Customer service skills

Strong communication

Education

Australian recognised trade qualification in Mobile Plant Technology, Heavy Diesel or equivalent

Tools

Caterpillar experience

SIS/ET exposure

Field service IT tools

Job description

About The Opportunity

WesTrac | Tweed Heads Resident Field Service

Our General Construction team is expanding, and we are seeking two experienced Plant Mechanics to join our Resident Field Service team based in the Tweed Heads region.

This is a hands‑on role providing field service support to customers across the Northern Rivers region. You'll utilise your technical expertise to diagnose, maintain and repair Caterpillar construction equipment, delivering exceptional customer service while representing one of the world's most recognised equipment brands.

Working independently, you'll enjoy a diverse workload across a broad range of machinery, including excavators, loaders, skid steers, telehandlers and compactors, while being supported by a highly experienced team behind you.

What You’ll Do

• Perform servicing, maintenance and repairs on Caterpillar equipment in the field
• Diagnose and troubleshoot mechanical, hydraulic and electrical faults
• Complete scheduled maintenance and breakdown support
• Deliver high-quality customer service and technical support
• Maintain accurate service reports and documentation
• Uphold WesTrac's commitment to safety and quality

What You’ll Bring

• Australian recognised trade qualification in Mobile Plant Technology, Heavy Diesel or equivalent
• Previous experience working on construction, earthmoving or mobile plant equipment
• Strong diagnostic and fault-finding capability
• Ability to work autonomously and manage field-based workloads
• Excellent communication and customer service skills
• Current unrestricted driver's licence
• Caterpillar experience and SIS/ET exposure highly regarded

Why Join WesTrac?

• Competitive salary package + superannuation
• Fully maintained service vehicle
• 12 weeks paid parental leave + income protection
• Strong job security with longterm career pathways
• Flexitime, RDOs & purchased leave (up to 5 weeks p.a.)
• Training & career progression via the WesTrac Institute
• Fitness Passport (family included) + health & wellbeing support
• 600+ retail, travel & lifestyle discounts + CAT tool discounts
• Refer a mate & earn up to $3,000
• Free parking, onsite café & extra perks at select sites
• Relocation assistance for eligible candidates

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre-Employment Medical as part of the Recruitment Process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.