Field Service technician

Magnetic Alliance; Palmwoods; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Laptop and smartphone

Leadership opportunities

Job summary

Magnetic Alliance is recruiting a Field Service Technician for KW Automation on Queensland’s Sunshine Coast. In this hands‑on role, you’ll install, commission, service and repair automation machinery at customer sites, diagnose faults and advise on improvements.

Travel up to 30% regionally; requires a recognised mechanical trade qualification and strong diagnostic ability. The role offers a $100,000 base salary plus super, a company vehicle or car allowance, a laptop and smartphone, and clear

Qualifications

• Recognised mechanical trade qualification (e.g., Mechanical Fitter)
• Hands-on diagnostic troubleshooting and equipment servicing
• Knowledge of pneumatics and hydraulics
• Basic electrical fault-finding and ability to read schematics
• Experience with automation systems or programmable machinery
• Willingness to travel regionally up to 30%
• Strong communication and customer-focused approach

Responsibilities

• Visit customer sites to install, commission, service and repair automation machinery.
• Diagnose and troubleshoot mechanical, electrical and automation faults.
• Provide practical advice on equipment issues and efficiency improvements.
• Measure sites and assess fit of new machinery; photograph as needed.
• Identify upgrade opportunities and refer leads to sales.
• Travel regionally up to 30% of the role.

Skills

Troubleshooting

Mechanical servicing

Customer service

Reading schematics

Education

Mechanical trade qualification

Tools

Pneumatics

Hydraulics

Electrical fault-finding

Job description

Are you a skilled technician with a passion for mechanical troubleshooting, automation and outstanding customer service?

Magnetic Alliance is recruiting a Field Service Technician for KW Automation, a third-generation, family-owned and operated business based on Queensland’s Sunshine Coast.

With decades of engineering experience, KW Automation designs and manufactures specialised machinery, including post-harvest fruit handling systems and nursery automation equipment. The business has a reputation for supplying quality equipment and a strong commitment to its customers.

In this hands‑on role, you’ll help keep customers’ machinery operating reliably, build trusted relationships and identify practical ways to reduce downtime and improve efficiency.

What You’ll Be Doing

• Visiting customer sites to install, commission, service and repair specialised automation machinery.

• Diagnosing and troubleshooting mechanical, electrical and automation faults to keep customer operations running smoothly.

• Providing honest, practical advice on equipment issues, solutions and efficiency improvements.

• Measuring customer sites and existing equipment, and taking site photographs to assess how new machinery would fit within their premises.

• Identifying opportunities for equipment upgrades or new machinery and referring leads to the sales team.

• Undertaking regional travel, up to a maximum of 30% of the role.

Who We’re Looking For
Must Have

• A recognised mechanical trade qualification, such as Mechanical Fitter or an equivalent trade certificate.

• Strong, proven capability in hands‑on diagnostic troubleshooting, equipment servicing and repairs.

• Solid working knowledge of pneumatics and hydraulics.

• Base‑level electrical fault‑finding capability and the ability to read schematics.

• Practical experience working with automation systems or programmable machinery.

• Willingness and flexibility to undertake regional travel, up to a maximum of 30% of the role.

• A friendly, honest and customer‑focused approach, with strong communication skills and a commitment to acting in customers’ best interests.

Nice to Have

• Previous field service experience installing, commissioning or servicing machinery at customer sites.

• Experience with fruit handling, nursery automation or similar production machinery.

• Experience identifying equipment upgrade opportunities and referring leads to a sales team.

• Experience preparing clear, accurate service reports and maintenance records.

What’s In It for You

• $100,000 base salary per annum plus superannuation.

• Bonuses for equipment upgrade or new machinery leads that convert to sales.

• A fully maintained company vehicle or generous car allowance.

• A company laptop and smartphone.

• Pathways into leadership or senior technical roles as the company grows.

You’ll enjoy meeting new people, visiting customers and continuing to develop your technical skills as the business grows.

If you’re looking for a technical career that combines hands‑on problem‑solving, customer relationships and occasional regional travel,