Field Service Technician

Metso; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Metso in Adelaide, Australia is seeking a Field Service Technician to perform field inspections and provide hands-on mechanical service for customers on site. You will read drawings, assist with planning and costing, and liaise between customers and Metso’s product and sales teams.

The role requires a mechanical trade qualification or 3–6 years of relevant experience, strong safety awareness, and the ability to travel on short notice.

Qualifications

• Mechanical qualification or 3–6 years of relevant experience.
• Safety regulations and standards knowledge.
• Physically fit and able to pass a medical.
• Excellent communication and interpersonal skills.
• Ability to read and interpret mechanical schematics.
• Travel at short notice.
• Ability to understand operating and maintenance instructions.
• Ability to read a variety of written instructions.
• Ability to perform basic engineering calculations.
• Ability to use standard hand tools.
• Current driver’s licence.

Responsibilities

• Complete field machine inspections.
• Provide hands-on mechanical service and maintenance support to Metso customers in the field.
• Act as a technical liaison between customers, Product Divisions and Sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Read and interpret engineering drawings and mechanical schematics to ensure the correct processes are followed.
• Supervise and oversee Field Service projects on customer sites.
• Escalate technical questions and analysis to Technical Support and Engineering teams.
• Support quotation activities by providing scopes of work, initial planning and costing information.
• Promote Metso products and services to customers.
• Prepare post-site reports, timesheets and expense documentation following site visits.
• Promote the value of Technical Support and provide support to Technical Support teams.
• Undertake some interstate and international travel as required.
• Perform physical work associated with field service activities.

Skills

Mechanical trade qualification

Safety awareness

Reading schematics

Communication skills

Physical fitness

Driver's license

Reading and following instructions

Basic engineering calculations

Hand tools

Travel readiness

Tools

Word

Excel

Job description

What You’ll Do

• Complete field machine inspections.
• Provide hands-on mechanical service and maintenance support to Metso customers in the field.
• Provide technical liaison between customers, Product Divisions and Sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Read and interpret engineering drawings and mechanical schematics to ensure the correct processes are followed.
• Supervise and oversee Field Service projects on customer sites.
• Escalate technical questions and analysis to Technical Support and Engineering teams.
• Support quotation activities by providing scopes of work, initial planning and costing information.
• Promote Metso products and services to customers.
• Prepare post-site reports, timesheets and expense documentation following site visits.
• Promote the value of Technical Support and provide support to Technical Support teams.
• Undertake some interstate and international travel as required.
• Perform physical work associated with field service activities.

What you’ll bring

• Mechanical trade qualification from a college or technical school, or three to six years of relevant experience and/or training.
• Demonstrated understanding of and commitment to safety regulations and standards.
• Physically fit and able to successfully complete a medical, with no site restrictions that would prevent you from performing the required duties.
• Excellent communication and interpersonal skills.
• Ability to read and interpret mechanical schematics.
• Ability to travel at short notice.
• Ability to understand and follow operating and maintenance instructions and procedure manuals.
• Ability to read and understand a variety of written instructions.
• Ability to complete basic engineering calculations, including basic algebra and geometry.
• Ability to provide standard hand tools applicable to the task.
• Current driver’s licence.

Desirable

• Basic understanding of rigging and dogging.
• Ability to prepare routine reports and correspondence using Word and Excel.