Field Service Support - Supervisor

Metso; Cockburn; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Wellbeing program

Global incentives

Career development

Meal benefits

Travel opportunities

Job summary

Metso is seeking a Field Service Support - Supervisor to lead on-site mechanical service teams at customer sites in Henderson, WA. The role involves supervising mechanical repairs, installations, and commissioning, while promoting OEM parts and services.

Ideal candidates will have a mechanical trade qualification or equivalent experience, strong safety records, and the ability to travel on short notice. HRL/Confined space training and related certifications are valued.

Qualifications

• Experience in safety compliance, supervising and mentoring on site.
• Mechanical trade qualification or equivalent experience required.
• Experience in mining, aggregates, or construction environments preferred.

Responsibilities

• Supervise hands-on mechanical service work at customer sites.
• Oversee installation and commissioning of systems and spare parts.
• Promote Metso products, services and OEM wear parts to customers.
• Support field technicians and assist with complex issues as needed.
• Travel to various sites with short notice as required.
• Ensure safety and compliance across all on-site activities.

Skills

Safety compliance

Team supervision

On-site leadership

Travel readiness

Mechanical trade

Education

Mechanical trade qualification

Job description

Field Service Support - Supervisor

Primary Location: Henderson, WA, AU

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/25/2027

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction

Execution and supervision of FIeld Service Support teams at customer sites performing on site mechanical repairs, component refurbishment and service activities relating to OEM Equipment components.

The Role

• Responsible for the Supervision of hands-on, mechanical service work
• Supervise the installation and commissioning of systems, machinery and associated spare parts and wear material components
• Promoting products and services to customers
• Promoting the sales of OEM spare parts and wears material components
• Support field service technicians and carry out hands on mechanical servicework within the customer site or repair facilities if required
• Support Technical Support Teams on complex issues

About You

• Demonstrated experiences in safety compliance, supervising, mentoring and managing small teams on site achieving successful outcomes
• A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
• Experience must include at least two years from one or several of the following industries: mining, aggregates, contract crushing plants, mining & construction, engineering / machinery repairs workshops
• Must be able to pass random medical and drug tests.
• Must be physically fit.
• Ability to travel within short notice.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Experience with the maintenance of crushing and screening equipment
• S26 Appointed is a must
• Working at heights HRL
• Confined space HRL
• EWP HRL
• Rigging and dogging qualifications.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed requirement. If you're excited about this role, we encourage you to apply even if you don't meet all the specifications. You may be the right candidate for the role.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.