Field Service Technician

Hiab; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hiab is seeking a skilled field service technician in Melbourne to maintain and repair vehicle loading cranes, hooklifts, and truck-mounted forklifts. You will ensure service vehicles are clean, stocked, and ready, while managing time on site and adhering to Hiab safety standards.

You will diagnose faults, test hydraulic and electrical circuits, and rebuild mechanical components as needed, while delivering clear service reports and maintaining professional conduct with customers.

Qualifications

• Trade qualification in plant or vehicle mechanic.
• Experience in mechanical handling or industrial operations.
• Ability to mentor apprentices.
• Strong customer service and communication skills.
• Proficient with computers for reporting and administrative tasks.

Responsibilities

• Repair and maintenance of Hiab vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety.
• Ensure service vehicles are well-maintained, clean, and stocked with necessary tools and parts.
• Diagnose faults and troubleshoot hydraulic, electrical, and mechanical systems; rebuild components as needed.
• Provide professional communication with customers regarding service reports and maintain a tidy appearance.
• Adhere to OHS standards and ensure compliance with safety regulations.

Skills

Mechanical troubleshooting

Hydraulic systems

Electrical systems

Diagnostics

Time management

Mentoring apprentices

Customer service

Education

Trade Qualification in Plant Mechanic

Tools

Computer literacy

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Key Responsibilities

• Maintenance & Repair: Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety.
• Service Vehicle Care: Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts.
• Time Management: Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard.
• Compliance & Safety: Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents.
• Customer Interaction: Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance.
• Fault Diagnosis & Problem Solving: Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed.
• Environmental & Waste Management: Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.

Performance Expectations

• Adherence to Timeframes: Ensure punctuality to site and completion of all tasks within the agreed-upon timeline.
• OH&S Compliance: Maintain a safe work environment, ensuring all equipment is left in a safe, operational state and that all relevant standards are followed.
• Customer Service: Provide clear, concise, and accurate reports to customers while maintaining a professional demeanor and presentation.
• Technical Expertise: Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems.

Skills & Experience

• Proven experience in a similar role, particularly in mechanical handling or industrial operations.
• Excellent work ethic with the ability to work unsupervised.
• Strong customer service and interpersonal skills.
• Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems.
• Proficient in the use of computers for reporting and administrative tasks.
• Excellent time management, attention to detail, and organizational skills.
• Ability to mentor and guide apprentices.

Qualifications & Education

• Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field.

Personal Attributes

• Positive, can-do attitude with a strong desire to complete tasks today.
• Strong character and adaptability in diverse environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, particularly in dealing with all levels of the organization.

This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.

This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.